Operations | Monitoring | ITSM | DevOps | Cloud

An organization at Level 2 in the Observability Maturity Model has built on the foundation of their monitoring capabilities and taken the first steps into observability. In recent years, two major trends have driven the need for the deeper insights that observability can provide.

Customer support tickets are a key indicator of which customers are being actively impacted by an incident. Incident-related support tickets are an important component of impact assessment, incident prioritization, and effective stakeholder communications. FireHydrant's new Zendesk integration allows Enterprise tier users to: With our Zendesk integration you can streamline customer impact assessments and incident communications, resulting in reduced support response times and incident durations.

Even before the cloud, no one liked deployment downtime. With applications hosted in traditional data centers that restricted access for local users, many organizations scheduled deployments when users were less likely to be using the applications, like the middle of the night. With widespread adoption of cloud-based, 24x7 environments available from all time zones, every hour of the day, easy-to-find deployment windows are gone.

Microservice architectures have become extremely popular in recent years, and for good reason. When managed properly, they improve scalability, encourage faster development and deployment, and reduce data and domain coupling. Companies of all sizes, from small startups to large enterprises, have migrated their monolithic applications over to microservice and service-oriented architectures. Making the move from monolith to microservices is a big shift, though.

Today’s DevOps teams can reach project goals quickly because they rely on continuous integration and continuous development (CI/CD) tools that automate tasks. The problem is that there are tons of CI/CD tools out there. How do you know which one serves your team’s needs best? Jenkins stood out as a top contender for years after its release in 2011. More recently (2018), Jenkins X appeared as an alternative.

One of the leading frameworks in the JavaScript community, Vue.js is a progressive framework for building reusable components for the web user interface. Its intuitive API and robust flexibility for handling front-end logic are just two of the reasons that Vue has been adopted by developers worldwide. In this tutorial, I will lead you through building a simple listing application that shows the names and roles of users. I will show you how to write tests for the application.

The staging environment plays a crucial role in product development. It's the last checkpoint before the product updates are live for customers. Every successful product has a robust and effective staging environment on the back. However, the traditional staging environments cannot keep pace with the modern CI/CD workflow. This article will go through how traditional shared and static staging environments hinder faster deployments and efficiency.

In this article, you’ll be introduced to two tools: Speedscale and NeoLoad. Both of these tools offer you a way to load test your applications. This post will compare their ease of setup, development experience, fit within a modern infrastructure, and integration into CI/CD. Load testing is not a new concept in any way: the term was common even before Google Trends started recording data in 2004.