The latest News and Information on IT Service Management, Service Desk and related technologies.
As the saying goes, a picture is worth a thousand words. This is especially true when describing your problem to IT support. The good news is that Alloy mobile apps can since now handle attachments, including pictures and documents! Technicians and end-users can attach files when submitting issues or collaborating on tickets—in short, in all their daily operations. The new feature enables uploading an existing file from the device library and taking a picture immediately in the app.
Almost everyone in the world loves ice cream, which is why its market is huge. According to Grand Wire Research, “The global ice cream market size was valued at USD 79.0 billion in 2021 and is expected to expand at a compound annual growth rate (CAGR) of 4.2% from 2022 to 2030.” Our dairy product-based client provides ice cream across India. Currently, our client is managing around seventy thousand assets. They are one of the huge ice cream brands in India.
A volatile economy, a disrupted supply chain, a widespread talent shortage, and environmental challenges have left many business leaders wondering how to move forward. In this environment, change is the only constant. Navigating these headwinds requires evolving your relationship with global uncertainty and seeing the creative opportunities it presents. ServiceNow’s Workflow special report, From adversity to advantage, offers an actionable framework for making this essential pivot.
Companies depend on IT services to support their business operations, and to meet the demands of their customers. ITIL (Information Technology Infrastructure Library) and ITSM (Information Technology Service Management) are frameworks to help organizations manage their IT services. While these two do have elements in common, they also have important differences. ITIL is a set of best practices for IT service management which emphasizes the alignment of IT with the needs of the business.
