Operations | Monitoring | ITSM | DevOps | Cloud

In today's fast-paced digital landscape, ensuring the reliability of services is paramount for businesses aiming to deliver seamless user experiences. However, as the complexity of companies' environments grows, ensuring your services, infrastructure and applications are reliable and resilient to failure is challenging. It’s naive to think all services and infrastructure are operating 100% as designed.

Cloud cost management, also referred to as cloud cost optimization, is the process of managing and controlling a company’s spending on cloud services. This can be achieved through a variety of methods, such as usage monitoring, resource optimization, and cost forecasting. The first step in managing cloud costs is to understand how cloud resources are being used. This involves tracking the usage of each service and identifying any trends or patterns.

Learn about what makes a great incident management tool and about 5 alternatives to the market leader, PagerDuty.

For financial services companies, good incident management is absolutely critical—maybe more so than in other industries. So, for Michael Cullum and his team at Bud Financial, the choice to build an incident response tool felt right for them in the moment. But very quickly, Michael and the team came face-to-face with the myriad limitations that come with building your own response tooling.

As we reach the end of our blog series on the occurrences in 2023 from the fourth installment of our blog series, Restore: Repair vs. Root Cause, the unavoidable truth is that incidents are a universal challenge for organisations, regardless of their scale or field. In the APAC region, there’s a noticeable increase in regulatory bodies imposing strict penalties on major companies for service failures.

Did Microsoft Teams chat seem a little quieter on Friday, January 26th? Maybe messages seemed to be coming in choppily or delayed – possibly some issues logging into Teams. It wasn’t a coincidence, Microsoft Teams started experiencing issues earlier in the day and at 11:45 a.m. ET issued incident TM710344 with the following message on X – formerly known as Twitter.

Today, any revenue-generating website is like a house of cards, poised to collapse with multiple points of failure. The modern service delivery chain relies on intricate multi-step transactions and third-party API integrations, making the system more complex and interconnected. A single point of failure in the architectural diagram above can lead to slowdowns and outages with tangible consequences on your bottom line.

In the world of IT monitoring and IoT systems, it is crucial to alert users promptly and reliably about critical issues. Whether it’s about security and ongoing systems at the workplace, in public facilities, or other places, the way in which alarm notifications are delivered can make the difference between chaos and an organized response in an emergency.

Quickly finding and resolving monitoring anomalies can make all the difference between service issues – and service excellence. But it’s far from easy, whether you’re trying to sift through countless alerts, understand the context behind anomalies, or swiftly pinpoint their root causes. If you’re an ITOps practitioner or enterprise architect looking to fine-tune your anomaly detection and resolution skills, you’ve come to the right place.