Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on DevOps, CI/CD, Automation and related technologies.

Observability Pricing Models: How to Evaluate Cost, Value, and Predictability

Observability pricing often seems reasonable at the outset, but many organizations discover their real complexity only as environments scale and usage patterns change. As environments grow more complex and hybrid by default, many organizations struggle with rising costs, fragmented tools, and pricing models that complicate cost predictability and long-term planning.

The CES Hangover: 3 Expensive Hardware Fails That Were Actually Software Problems

The dust has settled on Las Vegas. We saw transparent TVs, cars that drive sideways, and enough “AI-powered” toothbrushes to confuse a dentist. CES is incredible at selling the dream of hardware. The demos are slick, the lighting is perfect, and everything works on the showroom floor. But as engineers, we know the dirty secret of CES: The hardware is the easy part.

Universal Mesh in action: how PayPal solved multi-cloud complexity with HAProxy

The hardest part of modern infrastructure isn’t choosing your deployment environments — it’s bridging communication between them. Large enterprises are constantly facing the challenge of keeping everything connected, secure, and fast when their infrastructures are spread across different clouds and on-premises systems.

Why container security only works when the platform owns it

Container security has finally gone mainstream. When Docker announced hardened container images in late 2025, complete with minimal attack surfaces, non-root defaults, continuous CVE scanning, and automated updates, the response was enthusiastic. For teams managing their own infrastructure, this was a real step forward. Secure-by-default containers are no longer niche or expensive. They are expected.

Service Desk Automation Playbook To Improve KPIs and Agent Morale

Service desk leaders are being asked to do more with less. Ticket volumes keep climbing. SLAs keep tightening. Headcount rarely follows. Dashboards fill up fast, and before long, every conversation seems to start with a metric that’s in the red. Automation is pitched as the answer. But when it’s introduced only as a way to move faster or cut costs, it can backfire.

Fleet Management and Terraform: Use cases and best practices for managing collectors in Grafana Cloud

Earlier this year we launched Grafana Cloud Fleet Management to address the pain that comes with managing scores of telemetry collectors across departments and environments. We've been excited to see how organizations are using it to manage collectors at scale, but we've also heard from users who aren't sure how Fleet Management fits with their existing infrastructure-as-code tooling. The good news is Fleet Management is designed specifically to complement—not replace—tools like Terraform.

Getting started with on-call

Setting up on-call is simpler than it seems. It comes down to a few clear decisions about your team and what your service actually needs. This guide walks you through those decisions. You’ll learn who to add in your rotation, how long shifts should last, when to hand off, and what coverage makes sense for your service. By the end, you’ll know exactly how to set up your first schedule and move from ad-hoc firefighting to organized incident response.