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The latest News and Information on DevOps, CI/CD, Automation and related technologies.

resolve

How CIOs Build the Business Case for IT Automation ROI

Jan 20, 2026 By Sean Heuer In Resolve
CIOs rarely struggle to find automation ideas. What they struggle with is getting those ideas funded, then keeping support once the first few workflows go live. We built this guide for IT leaders who need a credible, repeatable way to present IT automation ROI in language that resonates with the C suite. If you are shaping an automation program across service desk, IT operations, and network operations, our Agentic Automation for CIOs & CTO’s hub lays out the strategic lens.
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kosli

ServiceNow Without the Ticket Hell

Jan 20, 2026 By Bruce Johnston In Kosli
ServiceNow is the system of record for change and approvals in most regulated enterprises. And yet, for many teams, it has become the place where delivery slows to a crawl. Not because ServiceNow is broken. But because the evidence model underneath it is. Developers ship fast through modern CI/CD pipelines, automated tests, and security scans, only to hit a wall when changes reach approval. Tickets bounce back. Evidence is questioned. Screenshots do not tell the full story. CABs hesitate. Releases wait.
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kosli

Evidence, Not Screenshots. How Teams Stay Always Audit-Ready in ServiceNow

Jan 20, 2026 By Bruce Johnston In Kosli
In regulated environments, slow change is often blamed on process. Too many approvals. Too much governance. Too much red tape. But in reality, most delays are not caused by regulation itself. They are caused by missing, fragmented, or untrusted evidence. Screenshots pasted into tickets. Proof assembled weeks later. Approvals stalled because no one can confidently say whether a change actually meets policy. When evidence is an afterthought, compliance turns into chaos.
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interlink

Event Intelligence Solutions - A New Era for IT Operations

Jan 20, 2026 By david.arrowsmith In Interlink
In an era where digital performance defines business success, large enterprises are embracing Event Intelligence Solutions (EIS) to keep services available, resilient, customer-facing operations protected from disruption. According to Gartner, Event Intelligence Solutions use AI and advanced analytics to enhance and automate how organizations respond to signals generated by digital services.
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Evidence, Not Screenshots

Jan 20, 2026 By Kosli In Kosli
In regulated environments, slow change is often blamed on process. In reality, it’s caused by missing, fragmented, or untrusted proof. Screenshots. Tickets. Manual approvals. Evidence assembled after the fact. In this video, we show what changes when compliance policies are embedded directly into release workflows — and when immutable, machine-readable evidence is captured automatically across CI/CD.
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ServiceNow Without the Ticket Hell

Jan 20, 2026 By Kosli In Kosli
ServiceNow is the system of record for change and approvals in most regulated enterprises. But when evidence lives elsewhere — scattered across CI tools, scanners, tickets, and screenshots — approvals slow down and audits become painful. Developers waste hours chasing proof. CABs approve changes without confidence. Auditors reconstruct history months later. In this video, Matt Bailey shows what changes when evidence is produced continuously, directly from the delivery pipeline, and linked into ServiceNow workflows.
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Resolve's Zero Ticket Video Series - Software Installation Request #itautomation #aiautomation

Jan 20, 2026 By Resolve In Resolve
Software installs and access requests do not need tickets. In this Zero Ticket Video Series demo, see how RITA, Resolve’s AI-powered IT agent, automates a Jira access request end to end. RITA understands the request, validates role and policy, provisions temporary access, routes approvals automatically, and delivers full access once approved. No ticket queues. No manual handoffs. Just real resolution through agentic automation.
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certkit

Delegated DNS validation: proving domain ownership without exposing credentials

Jan 20, 2026 By Todd H. Gardner In CertKit
It seems like every service wants proof you control your domain. Certificate authorities need it to issue certificates. Email platforms need it to authorize sending. Analytics needs it to gather data. Just add this magic TXT record to your DNS, wait for propagation, click verify. It works fine when it’s a one-time setup, but certificate lifetimes are dropping to 47 days, and you won’t be able to keep up on that schedule.
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harness

Announcing the Harness Human-Aware Change Agent | Harness Blog

Jan 20, 2026 By Tina Huang In Harness
AI that understands human insight and connects it to the changes that drive real incidents. At Harness, our story has always been about change — helping teams ship faster, deploy safer, and control the blast radius of every modification to production. Deployments, feature flags, pipelines, and governance are all expressions of how organizations evolve their software. Today, the pace of change is accelerating.
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