Operations | Monitoring | ITSM | DevOps | Cloud

Automation promises efficiency. Scaling it across a global enterprise is where most teams struggle. In this episode of Agents of IT, we sit down with Yaju Suneja, Global Head of Automation at Stefanini Group, to unpack what it really takes to build automation programs that scale across regions, teams, and technologies. Yaju shares real-world lessons from leading automation at global scale, including.

Happy New Year! This release combines user requests from 11.7 with smart defaults and perf improvements in 11.8. We've got full ARM support, expanded shallow clone functionality, and a mightier UNDO button plus more. What’s New.

A new Agents of IT episode is live! This week we’re featuring Yaju Sunja, Global Head of Automation at Stefanini Group. Watch to see what he has to say on how enterprises scale automation and move toward autonomous operations.

Even if you know a dependency is critical, you still should test it. Otherwise, who knows what will happen if it goes down?

Many companies don’t invest in incident management until something goes wrong. commonsku took a different path. In this episode of Humans of Reliability, Sylvain sits down with Dileshni Jayasingha, VP of Technology at commonsku, to talk about what it really takes to introduce incident management in a mature, profitable SaaS that had never formalized it. From rolling out observability and incident tooling to practicing internal status updates before going public, Dileshni shares how her team built the right muscles before they were forced to.

In the cloud, every click has a cost, even if it doesn’t feel like it at the moment. In this conversation, we unpack how small, everyday cloud decisions quietly add up to significant spend, why teams often miss the true cost behind “simple” actions, and how FinOps and cloud leaders can reframe cost conversations around value, impact, and accountability. If you manage cloud costs, build in Azure, or care about FinOps, this episode will change how you think about cloud decisions.