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The latest News and Information on IT Service Management, Service Desk and related technologies.

New innovations improve workplace productivity in 4 ways

ServiceNow is on a mission to help businesses be more resilient in the midst of trying times. Building on our recent Now Platform® Tokyo release, I’m excited to announce a host of new offerings designed to help organizations run better and increase workplace productivity. Our latest solutions aim to improve both employee and customer experiences across all industries and accelerate growth with tailor-made solutions for telecommunications and the public sector.

Top Highlights from Experience Everywhere: New York!

This year’s Experience Everywhere is in the books – and just as we expected, the New York crowd helped us end this unforgettable four-city tour on a high note. We knew we had to bring something special for our big return to a live conference, and our incredible attendees and a star-studded lineup of speakers helped us do just that.

Recapping Our Inaugural SolarWinds Day Event

Our inaugural SolarWinds Day event was a smashing success! From the announcement of our SolarWinds® Observability solution—which was built fully in the cloud—to important updates to our on-premises SolarWinds® Hybrid Cloud Observability solution, this was our biggest day of product launches since the founding of SolarWinds. It was exciting to be a part of the event and to see so many people participate and engage in the discussion.

Nexthink Infinity: Automation & Remediation Overview

Learn how your IT team can automate and fix anything with Nexthink Infinity Automation and Remediation. Your IT team will find issues faster by retrieving unlimited data, deliver instant fixes behind the scenes with no employee disruption, and send targeted self-help notifications to speed resolutions. Deliver targeted self-help and automated fixes to speed resolution today!

Employee Engagement: Product Overview

Learn how Nexthink Infinity bridges the gap with contextual two-way communications, cutting through the digital workplace noise with attention-grabbing notifications that employees respond to. Don’t waste time chasing down employees who ignore emails. Instead, provide critical information, share a survey, or help them fix issues automatically to improve their experience and productivity with Nexthink Employee Engagement.