Operations | Monitoring | ITSM | DevOps | Cloud

The Software as a Service (SaaS) sprawl is a major component of shadow IT. Left unchecked, it can cause duplication, confusion, rework, and risks to your organization's security and compliance obligations. A recent study by Gartner predicts that over 65% of spending on application software by 2025 will be for SaaS services. So, it’s particularly important to learn how to avoid the proliferation of these apps escaping your control.

Managed Service Providers (MSPs) have traditionally been focused on IT services, offering solutions like network management, data backup, and cybersecurity. However, the evolving market demands and the increasing complexity of business operations have pushed MSPs to diversify their service offerings beyond traditional IT solutions. This expansion reflects the need to adapt to the needs of businesses. Of course, there are several moving parts to this type of MSP differentiation.

Education workflows are notoriously complex, hindering productivity and efficiency within institutions. The solution? Leveraging workflow automation through software that tackles administrative burdens, communication delays, and repetitive tasks. This transformation frees valuable time for educators and staff, which can lead to a focus on enhancing the overall learning experience for students.

Today, more than 95% of professionals use networks for communications, file transfer, and other business operations. The more a business is dependent on the latest technologies and practices, the more complex their network will be. So, no matter whether you run a small company or a large organization, with modern networking, chances are high that administrators might face network issues with the management of complex networks.

Keeping track of software renewals is a must-do for any business that is dedicated to IT Service Management (ITAM) or IT support in general. It's all about making sure you keep using your software licenses legally after they expire. But it's not always a walk in the park; Software License Management can be overwhelming and time-consuming, particularly as most organizations are juggling with many installations, each with their own dates, terms, and conditions.

I was recently explaining the importance of digital employee experience (DEX) management to a consultant who is a self-described "digital nomad" and works from wherever he pleases. The connection to DEX may not have entirely been clear, until I explained that his ability to easily do his work remotely using online tools exemplifies what good DEX is all about in the era of Everywhere Work.

The right set of professional services automation features can transform your business operations. ‍ Most organizations (97%) believe that business process automation is crucial for digital transformation. 67% of companies use business process automation solutions that improve end-to-end visibility across different systems. While 24% of companies have started implementing low-code process automation systems, 29% plan to implement low-code process automation software shortly.