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The latest News and Information on IT Service Management, Service Desk and related technologies.

Practical Demo: Unlocking Better Outcomes: Proactively Improving DEX

Nov 30, 2023 By Ivanti In Ivanti
A great digital employee experience (DEX) can positively impact productivity, talent acquisition and retention, security and operational agility. What if you could effectively measure and proactively optimize the experience that employees get through the devices, operating systems and applications they rely on in their Everywhere Workplace? IT and security operations teams are increasingly tasked with delivering improved DEX. However, many struggle to effectively quantify and optimize it. How do you measure the employee experience in your organization?
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solarwinds

Compound Alerts Within Database Observability Drive Actionable Alerting

Nov 29, 2023 By Dominique Flannery In SolarWinds
The latest edition to the SolarWinds® Observability Platform, Database Observability, is live! Previously, you’ve relied on Database Manager to help monitor your database and generate alerts, and while it was ahead of its time for years, the time has come for the next generation of database monitoring. Key features of Database Observability are: The compound alerting feature is what I want to focus on in this post, though. In my opinion, compound altering is a game changer.
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bigpanda

What is ServiceNow change management - and how does AIOps optimize it?

Nov 29, 2023 By Amy Brennen In BigPanda

Effective IT change management is essential for maintaining smooth operations in today’s fast-paced, agile IT environment. Given that 85%, or the vast majority, of incident-impacting alerts result from changes, optimizing your change management means improving your incident management and ensuring critical system reliability. So whether your organization uses ServiceNow for change management or is considering using ServiceNow, we’ll walk you through everything you need to know.

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servicenow

ServiceOps: Revolutionizing decision-making for dynamic business

Nov 29, 2023 By Spencer Beemiller In ServiceNow

Business moves fast. As organizations push to constantly transform and stay ahead of competition, they must consider how they’ll support ever-growing internal- and external-facing demands in every aspect of their business operations. To innovate and change at such a demanding pace, and meet customer expectations, IT service management and operations teams must come out of their silos to converge into service operations (ServiceOps).

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InvGate

The Asset Management SOP Playbook [+Free Template]

Nov 29, 2023 By Matt Beran In InvGate
IT Asset Management (ITAM) is the process that manages, controls, and protects the IT assets in your organization throughout their lifecycle. To streamline this process, Asset Management Standard Operating Procedures (SOPs) can help standardize your workflow process and make the end-user experience more cohesive.
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June 2023 Wavelink Wednesday

Nov 29, 2023 By Ivanti In Ivanti
Hear about Android Enterprise and how to add devices from a template to IIoT. Wavelink Wednesday's will be held on the third Wednesday of every month. Join us as we will dive into technical topics with our product experts to help you get the most from your mobile enterprise deployments. We will deliver tips, tricks, best practices, and tools to help you on your journey to operational excellence.
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opsmatters

Advantages of ITSM: Improve IT Service Management

Nov 28, 2023 By OpsMatters In OpsMatters
In today's rapidly growing digital world, the reliance of organizations on their IT departments or IT services is supreme. No one can ever think of expanding or functioning without seeking help from IT services. For an organization's success, the IT department must always be on its toes to fulfill the demands of the internal teams and customers. But do you think all this can be possible manually or individually? No. Hence, many businesses have started adopting the Information Technology Service Management (ITSM) tool to improve their IT services.
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startingpoint

Resource Scheduling in Project Management: Beginner's Guide

Nov 28, 2023 By StartingPoint In StartingPoint

Whether you are working with limited resources or simply want to manage what you have more effectively, resource scheduling is an important part of project management that’s all too often overlooked. Project managers are starting to embrace a range of tools and platforms to support their resource scheduling needs. 56% of respondents to a recent survey said their enterprise uses tools for resource management. ‍

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InvGate

Introducing Customizable Asset Management Dashboards to InvGate Insight

Nov 28, 2023 By Celeste Mottesi In InvGate
Asset Management dashboards are the best way for technicians and administrators to quickly identify and revise important information. For InvGate Insight, this means having a full look at your CIs and their updated status to make well-informed decisions. At InvGate, we are always looking for ways to address (even more) the specific needs and objectives of our customers.
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How to get executives on board for your BIA

Nov 28, 2023 By Ivanti In Ivanti
While you might be sold on security’s impact to the organization, you still have the challenge of convincing your leadership, who probably don’t understand the nuances of cybersecurity. In this section of our webinar discussing how to conduct a successful business impact assessment, Rob Leisure explains how to package and present security’s impact to an executive audience.
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