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The latest News and Information on IT Service Management, Service Desk and related technologies.

Benefits of Change Management Training: Understanding, Skills & Leadership

Mar 11, 2024 By OpsMatters In OpsMatters

Discover the transformative power of change management training. By embracing this essential practice, organizations can navigate transitions smoothly, boost employee engagement, and enhance productivity. The benefits of change management training extend beyond operational efficiency to fostering a culture of adaptability and innovation. Stay ahead in today's dynamic business landscape with the strategic skills gained through effective change management strategies.

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What End Users Really Want from the Service Desk

Mar 11, 2024 By Ivanti In Ivanti

They stress the importance of investing in knowledge management and automation, and the need for a balanced approach. They also discuss the limitations of chatbots, the need to reduce email support requests, and the importance of treating all support channels equally.

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Handling IT Procurement And Inventory of New Hardware And Software

Mar 11, 2024 By InvGate In InvGate

Software and hardware acquisition is the first stage of the IT asset lifecycle and should be done cost-effectively and organized. To achieve that, you must set in place a well-defined procurement process. With it, you'll have a unified and normalized inventory that lets you know your IT assets in stock and their location, thus providing reliable insights on what you need to purchase and what is vacant or can be relocated.

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What IT Administrators Want to Know About Apple Vision Pro

Mar 11, 2024 By Yosune Baltra In Ivanti

Apple’s release of Apple Vision Pro on Feb. 2, 2024, sparked widespread anticipation among tech enthusiasts worldwide. Even more among enterprise customers when Apple announced MDM management capabilities in visionOS 1.1. Apple Vision Pro lets users interact with apps while remaining connected to their physical surroundings or immerse themselves entirely in a virtual environment of their choosing.

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Supercharging ITSM Ticket Synchronization

Mar 11, 2024 By Resolve In Resolve

Ticket synchronization is crucial to smooth, streamlined IT operations. In today's video, we cover how the Resolve platform simplifies, and therefore supercharges, ticket synchronization, making your IT team's lives easier. Today you'll learn: How Resolve simplifies ticket synchronization How to synchronize between multiple ITSM platforms How an easy-to-use automation and orchestration platform like Resolve can drive efficiency in IT.

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Uncover your IT assets with AlloyScan

Mar 9, 2024 By Alloy Software In Alloy Software

Watch this video to get started with AlloyScan, our cloud-based IT asset discovery solution.

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Automation in inventory management: Why you should do it

Mar 7, 2024 By Hector In Hector

Effective inventory management is crucial for companies to maintain a competitive edge. With the advent of automation in inventory management, businesses can now optimize their operations like never before. In this blog article, we will explore five key benefits of implementing automation in inventory management.

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Significance of Infrastructure Monitoring into Your Business Operations

Mar 7, 2024 By Motadata Team In Motadata

In the initial stage of the digital era, only a few businesses were using digital tools and technologies to enhance their performance and efficiency. But now, things have changed and almost 90% of businesses use top-rated technologies to stand out from their competitors. In fact, some of them rely heavily on robust IT infrastructure for seamless delivery of quality service and applications. As a result, infrastructure is becoming more complex and open to threats.

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Beyond reviews & ratings : Users perspective driven infographic on ManageEngine's ITOM solutions

Mar 6, 2024 By Swetha Suresh In ManageEngine

ManageEngine offers a number of IT operations management (ITOM) solutions designed to streamline and enhance the management of IT services within organizations. Advanced capabilities, like enhanced full-stack observability, enterprise management, robust security and compliance, and tailored support for MSP ITOps, make ManageEngine's ITOM solutions adaptive for modern IT environments.

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Getting started with ServiceDesk Plus Cloud - Masterclass 2024

Mar 6, 2024 By ManageEngine In ManageEngine

In the first episode of Masterclass 2024, you can learn how to setup the basic and essential configurations to get started with ServiceDesk Plus Cloud. Also, during the session, we will showcase simple steps to configure your mail server in the application, setup simple customizations, and implement automation like technician auto-assign.

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