Introducing Agent Studio and Autonomous Agents in InvGate Service Management
When AI knows how to resolve a ticket, teams still need a way to decide how much it can do on its own. Today, that often means choosing between keeping a human in charge of every action or giving the AI broad autonomy. There’s no practical middle ground, so teams get stuck wherever they started, usually the most conservative setting. Even when AI already knows the right answer, the ticket still ends up in a human’s queue.