IT operations management manages the day-to-day operations of an information technology (IT) department. The goal of IT operations management is to ensure that the department runs smoothly and efficiently while meeting the needs of the business. However, ITOM can be a challenge, as there are several factors to consider. IT operations management has been encountering a few challenges recently, mainly due to the evolving dynamics set off by the COVID-19 pandemic. The IT landscape has been changing rapidly, and operations staff feel pressure to keep up. They are also challenged by the complexity of the current IT landscape and the need to shore up their resources with enterprise support and infrastructure.
Hackers busily work night and day to find the tiniest hole in your security perimeter, so they can compromise your systems. Browsers are the most commonly used application on your enterprise network - and one becoming increasingly difficult to secure. Managing their security certificates became more challenging recently, but Exoprise's easy to deploy SSL certificate monitoring solutions close up any holes. There is no doubt that your network is constantly under attack.
The last decade has been nothing but a roller coaster ride for the airline industry. The pandemic has transformed it forever and now it needs to reevaluate its digital transformation priorities on how to manage traveler expectations. Taking it a step further, travelers buying behavior is changing farther as now they will want to book tickets while chatting with an AI interface. The transformation was already underway. In 2020, Google Cloud and Sabre announced a partnership to modernize Sabre. Recently, American Airlines announced their modern rebooking app launched in partnership with IBM. Lufthansa announced industry's first continuous pricing tailored to suit individual customer attributes.
This is part one of a three-part blog series on Observability-the challenges and the solutions.