Operations | Monitoring | ITSM | DevOps | Cloud

A few years ago I was on call during the Super Bowl. At the time I was working for an observability vendor and one of our customers had an outage caused by a surge in user traffic. But our monitoring system didn’t have enough data to know what went wrong and I sat on a call for 2 hours painfully listening to them spinning up more servers and trying to catch up with the user load.

Replaying traffic is a core tool in your toolbox when you need to reproduce a tricky bug or validate how your app behaves. Traffic replay is especially valuable for testing complex software applications that rely on APIs and microservices, where integration and functionality must be thoroughly validated.

Watch a demo recorded during EDUCAUSE Demo Day: E25 Emerging Tech Preview. And learn how higher-ed institutions can improve incident communication, reduce support tickets, and deliver faster, clearer updates with StatusHub.

Incident management is a high-stakes function. IT operations teams and SRE teams may play different roles, but when a priority incident surfaces, it is often all-hands-on-deck to ensure it is resolved in minimal time. That’s because of the high impact of incidents-if not resolved in time, they can cascade and impact other IT systems, leading to downtime, business disruptions, monetary losses, and impacting brand value, compliance, and regulatory rules.