You probably have seen ads where someone claims that their app can save you money by finding subscriptions you forgot about. I have a hard time imaging someone with $100s of dollars of expenses they forgot about, but I have had the occasional one that was missed. The problem is that people are inefficient when it comes to managing “stuff”. That is why there are so many places to store “stuff”.
As we continue to navigate the ongoing evolution of the observability landscape, Logz.io is constantly striving to provide our customers with the advanced platform capabilities needed to make sense of their increasingly complex environments. Sometimes that means taking a new approach to long-standing practices.
Before I stumbled into the tech industry (a story for another day), I spent several years in the customer service world as a server and front-of-house manager in restaurants. It was in these jobs that I first honed some critical skills that would later lead me on the path to incident response.
Continuing from my previous blog on the series, What you can’t do with Kubernetes network policies (unless you use Calico), this post will be focusing on use case number five — Default policies which are applied to all namespaces or pods.
Tech companies face a daunting challenge: a staggering 90% of their IT teams are stuck doing mundane, repetitive tasks, leaving only 10% to focus on strategic innovation. Companies know that automation is the solution to these repetitive, low-level incident response actions; however, many need support to begin automating.
IT incident management aims to swiftly identify, address, and resolve IT disruptions to restore normal service operations. Tracking IT incident management key performance indicators (KPIs) is a vital step toward minimizing disruptions for customers and users. But there are several different KPI and metrics choices, and it’s not easy to identify the right ones that can drive meaningful improvements in incident management.
