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The latest News and Information on IT Service Management, Service Desk and related technologies.

servicenow

3 benefits of digitizing the customer experience

Nov 17, 2022 By ServiceNow Blog In ServiceNow

Digitizing the customer experience remains a key initiative for many organizations—even during a tough economic climate when cutbacks are running rampant. Investing in digital strategies to connect people, processes, and systems can yield a unified approach to customer service that drives efficiencies, empowers colleagues, and increases customer loyalty.

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Services with a Smile: Service Graph and Service Standards

Nov 17, 2022 By PagerDuty In PagerDuty
Principal Product Manager Davis Godbout joined the HowTo Happy Hour to talk about the Service Graph and Service Standards features in the PagerDuty platform. Service Graph gives your teams a visual representation of the relationships among your technical and business services. Service Standards guides teams to the benefits of PagerDuty’s features like integrations and configurable incident urgency.
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Infraon

A Guide on Hospital Asset Management System 2025

Nov 16, 2022 By Infraon In Infraon
If you manage a hospital, you know the importance of keeping track of your assets. From medical equipment to linens, you need to know what you have, where it is located, and how to get it when you need it. That’s where a hospital asset management system comes in. A hospital asset management system is used to track and manage the physical assets of a hospital. It can include items such as medical equipment, furniture, and buildings.
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Infraon

A Complete Guide to Asset Management for Small Business

Nov 16, 2022 By Infraon In Infraon
Asset management may not always entail fixing faulty assets. You must have resources at your disposal for when they are needed. As a result, there are several asset management difficulties throughout the process. It’s challenging to run a small business. When you believe your strategies are set up and ready to go, your industry changes or your business begins to develop or expand. Small enterprises will constantly change and evolve.
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Infraon

All You Need to Know About Telecom Asset Management Software

Nov 16, 2022 By Infraon In Infraon
As a telecom business operator, you may be under significant pressure to sustain revenue growth and profitability while delivering new digital services. At the same time, maintaining an accurate view of your telecom infrastructure, assets, and equipment in multiple networks and territories also places many telecom operators at a crossroads.
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Thinking Tech: A look at how technologies influence the way we interact at the workplace

Nov 16, 2022 By ManageEngine In ManageEngine
Time flies by. Not long ago, companies had difficulty communicating across the organization and often had to deal with a lot of paperwork to do so. Technology has helped businesses make life simpler for employees, create an efficient working ecosystem, and work at a global level. But how much do these ever-growing technologies impact the way we interact at work?
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solarwinds

A Comprehensive Guide to Chatting Rules and Etiquette for Service Desk Teams

Nov 16, 2022 By Melissa Palmer In SolarWinds
It’s increasingly common for service desk teams to perform some support operations over a live chat. This is a win for everyone. When using chat support, employees are looking for quick wins when it comes to solving their problems, and in many cases, the service desk can help them quickly without needing a site visit. I worked the service desk way before online chats were possible, but the truth is not much has changed since then.
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InvGate

Jon Leighton on How the Digital Employee Experience is Central to a People-First IT

Nov 16, 2022 By Anh Do In InvGate
Digital Employee Experience (DEX) is grossly understated in today’s corporate landscape, despite the growing interest in digital transformation in companies everywhere. Technology has long been central to the workplace, but not enough effort has been put into the experience of those who use it. Enterprises, especially global enterprises, can spend upward of tens of thousands of dollars on software and digital appliances to make work easier for their team.
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Infraon

Content Management vs. Knowledge Management 2025

Nov 16, 2022 By Infraon In Infraon
Content management and knowledge management may seem like interchangeable terms and are often used as such. However, there are noticeable differences. Simply put, knowledge is more about gathering information and building a knowledge base and is more abstract. It is the know-how that resides in an organization. On the other hand, content in a business context is translating the know-how into output. For instance, content would include this blog that details content and knowledge management.
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