Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Managed Service Providers and related technologies.

JCDC Collaboration Shows Security is a Team Sport for MSP Industry

Back in January, the Cybersecurity and Infrastructure Security Agency (CISA) issued an advisory notice specifically talking about RMM providers being targeted by cybercriminals. We’ve known that as a group we’ve been a target for a few years, with the bad guys continuing to look at the RMM solution providers as a route into small businesses, because there are still dollars to be made there.

3 Ways to Ensure You're Set Up to Grow Your MSP Business in 2023

I’m hearing a lot of talk around the industry about M&A slowing down. However, the reality I’m seeing is that while the initial landgrab may well have blown over, the change in the cost of borrowing is forcing MSPs that are looking to grow by acquisition to think much more strategically. Instead of doing multiple acquisitions in a year, these companies and their PE backers are doing a smaller number of very strategic, larger acquisitions.

How Visibility Makes Empathy Easier, From the IT Desk to the End-User

It’s safe to say that modern working conditions have changed the way IT teams interact with end-users. Remote work has lengthened the distance between users and the help desk in the literal sense. So how can we make sure that there is good rapport between IT and the users they work hard to keep productive? Network visibility can help.

Rojan saves thousands on IT management with ManageEngine OpManager

Rojan is a leading Managed Service Provider (MSP) in Australia. The organization's IT Operations Manager, Michael Senator fills us in on how ManageEngine OpManager provides seamless insight into their customer's network and why they chose ManageEngine over SolarWinds. He also talks about how the product has been a game changer and how it continues to help their organization save time, cost, and reduce manual work via automation.

Endpoint Performance Monitoring: Tools and Best Practices

There’s no doubt that the majority of businesses and organizations would struggle to survive without endpoints. Because endpoints directly contribute to a business’s production and success, ensuring that these devices function at peak performance is a top priority for IT teams and MSPs. However, the number of endpoints an organization uses is skyrocketing, and now the average enterprise has approximately 135,000 endpoint devices in use.

MSP Automation: Process & Overview

Today, “76% of businesses use automation for standardizing or automating daily workflows,” Paperform states. This number will only continue to grow, especially for organizations in the tech industry, such as MSPs. Automation opens new doors for MSPs, allowing them to outperform competitors, save time, lessen heavy workloads, and even increase profits. Learn how your MSP can automate everyday processes to receive all these benefits and more.

How to Increase Your Organization's IT Efficiency

Digital transformation and the increase in remote work accelerated the use of multiple technologies in the workplace. These circumstances led to various challenges and increased the urgency to find solutions. Two of the top challenges faced by IT management are accurately assessing IT needs and finding skilled technical staff. Also, in a survey conducted by NinjaOne, it was reported that 87% of organizations saw an increase in the number of new devices the previous year.

8 Best Data Backup and Recovery Software for 2023

“66 percent of organizations worldwide experienced failed data recovery in recent years,” Stellar admits. Data loss or theft can easily destroy a business, but thanks to data backup and recovery solutions, IT teams can rest easy knowing that their data is secure and protected. No data backup recovery plan is complete without the right software.

Best Backup Software for Businesses in 2023

In this day and age, reliable data backups are essential for the success of every business or organization that uses technology. There are many effective data backup software solutions that you can rely on to keep your data safe. However, when it comes to choosing a provider to safeguard critical data, organizations don’t want “good” options; they want the best. As you search for a new provider, reference this list of the best backup software for businesses in 2023.