Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on IT Service Management, Service Desk and related technologies.

10 Tips to Choose the Right Infrastructure Monitoring Tool for your Business

In today’s time, most businesses use cloud-native technologies and digital infrastructure to stay ahead of their competitors. The excessive dependency on these technologies is resulting in a distributed IT infrastructure that is quite challenging to manage and grow without the right tools and practices. Ensuring proper health and performance of IT infrastructure is crucial to achieving organizational goals and keeping end-users satisfied. This is where infrastructure Monitoring comes into practice.

The InvGate Insight Integration Cheat Sheet

In today's landscape, IT asset managers need tools that can go further than Inventory Management. In order to extend your IT Asset Management (ITAM) processes to address your whole environment, a robust ITAM solution must include a wide library of integrations to complement its functions. In this article, we will explore exactly that. We have listed InvGate Insight’s integrations and their usage to help you make sure you are getting the most out of the solution.

Practical Demo: How to use service management to address business needs at scale

The practical demonstration revolves around Ivanti's service management platform, Neurons for ITSM and ITAM, and its ability to address business needs at scale. It showcases the platform's web-based interface, codeless configuration, and integration with other tools. The demo also highlights the self-service portal, workflow and approval process for a new employee setup request, and customization options for request offerings and form layouts.

NIS2 Requirements: 10 Ideas in Which Asset Management And ITSM Can Help

NIS2 requirements range from Risk Management measures to business continuity insurance – and they must be effectively implemented by October 17, 2024, to avoid penalties. Since this is a cybersecurity framework, IT Asset Management (ITAM) can greatly help implement it.

Align IT & Security with Ivanti Neurons

SCI’s Thomas Smith and Jesse Miller report back on their customer panel at ISS 2024, explaining how the Neurons platform has evolved with feedback from users and continues evolving with the same bridge in mind between IT and security. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

Welcome to the Spring 2024 Release of the Alloy ITSM/ITAM Platform

Get ready for the Spring 2024 update of Alloy Navigator Enterprise! The new release of the Alloy ITSM/ITAM platform marks the completion of the transition to enhanced data views and introduces many exciting features and improvements. Let’s take a closer look at what’s in store for you!

Enhanced problems and solutions modules and a few other updates - ServiceDesk Plus Premiere

In this video, our product experts will walk you through the latest enhancements we rolled out to make your ServiceDesk Plus experience even better. From learning how to apply security patches to exploring the enhancements we've made to the problems and solutions modules, watch this video to dive into what we have in store for you.

SRE vs. Platform Engineering vs DevOps: What's The Difference?

In the evolving world of technology, organizations are continuously working to increase their system stability, deliver software faster, and help their programmers work better. Different disciplines, each with its own distinct set of roles and responsibilities, have arisen to accomplish these goals.

Why IT admins and Gen AI need to work together

The role of IT administration has become increasingly crucial for the smooth operation of modern enterprises in the current digital-first climate. With the evolution of technology, the emergence of Generative Artificial Intelligence (Gen AI) has opened new avenues for innovation and efficiency. This blog aims to delve into the synergistic relationship between IT administrators and Generative AI, focusing on two critical areas: IT Asset Management (ITAM) and IT Operations Management (ITOM).