5 Stages of the ITIL Service Lifecycle: A Simple Guide to Better IT Service Management
ITIL suggests these 5 stages as a basis for your ITSM processes. Let’s find out how it can be helpful for you.
Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
The latest News and Information on IT Service Management, Service Desk and related technologies.
Integrating Zero Trust Access (ZTA), Secure Web Gateway (SWG) & Cloud Access Security Broker (CASB)
Ivanti’s Steven Beuving breaks down the components that make up a holistic SSE solution – integrating ZTA, SWG, and CASB – all in pursuit of a modern approach to today’s security risks. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.
Revamp your core ITSM practices with powerful, high-maturity workflows
We are delighted to announce that workflow automation capabilities in ServiceDesk Plus Cloud just got more powerful! Workflows, which were previously available for changes and releases, have now been extended to other ITSM practices too. How can Workflows help your IT teams? Automate your service management practices end to end, on a single visual canvas. Perform bespoke actions by triggering low-code custom functions within Workflows. Orchestrate enterprise service operations across hybrid IT systems and services with just a single touch.
How To Visualize Business Service Performance with Splunk ITSI
The complex nature of modern digital landscapes means the ability to effectively monitor and understand its impact on your business is not just desirable — it's a necessity. This is where Splunk IT Service Intelligence (ITSI) comes into play. ITSI offers a sophisticated platform for service insights and detailed analytics that can be used by digital operations teams as the first step of a troubleshooting workflow.
SolarWinds AI launches to transform IT Service Management
Generative AI engine developed under new AI by Design framework debuts in company's premier ITSM solution.
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Best Software For Operations Management: Finding The Right Solution
The best software for operations management will come with a range of in-built workflow automation solutions and task management tools, helping to radically streamline your operations. Are you... As a senior business executive and consultant with more than 20 years of experience leading global organizations of all sizes, I understand the complexities businesses face in choosing effective operations management software solutions.
Extending Workflows to Incidents, Service Requests, Problems, and Assets in ServiceDesk Plus Cloud
In this webinar, we'll unwrap the upcoming visual workflow builders for incidents, requests, problems, and assets in ServiceDesk Plus Cloud. These enhanced workflows will help you drive service processes while automating actions such as approvals, task management, communications, and more.
The First Principle of AI by Design: Privacy and Security
SolarWinds has launched AI by Design, a dynamic framework for integrating artificial intelligence (AI) into our IT management solutions. AI by Design consists of four fundamental principles: Privacy and Security, Accountability and Fairness, Transparency and Trust, and Simplicity and Accessibility. In the second installment in our series exploring this exciting new paradigm, we’ll examine how SolarWinds places the safety of our customers’ data at the center of our strategy for ethical AI.
10 Tips to Choose the Right Infrastructure Monitoring Tool for your Business
In today’s time, most businesses use cloud-native technologies and digital infrastructure to stay ahead of their competitors. The excessive dependency on these technologies is resulting in a distributed IT infrastructure that is quite challenging to manage and grow without the right tools and practices. Ensuring proper health and performance of IT infrastructure is crucial to achieving organizational goals and keeping end-users satisfied. This is where infrastructure Monitoring comes into practice.
The InvGate Insight Integration Cheat Sheet
In today's landscape, IT asset managers need tools that can go further than Inventory Management. In order to extend your IT Asset Management (ITAM) processes to address your whole environment, a robust ITAM solution must include a wide library of integrations to complement its functions. In this article, we will explore exactly that. We have listed InvGate Insight’s integrations and their usage to help you make sure you are getting the most out of the solution.