Operations | Monitoring | ITSM | DevOps | Cloud

MCP Apps: On Call Compensation Report and Service Dependency Graph

Apr 17, 2026 By PagerDuty Inc. In PagerDuty
This April, PagerDuty's MCP server expands with powerful new capabilities across Analytics & Reporting and Business Services. Teams can now surface aggregate incident data, service metrics, and team metrics — giving operators instant access to the operational insights that matter most. On the Business Services side, the release adds business service dependencies, subscriber management, impacted services analysis, and priority mapping. Rounding out the release are two new MCP Apps (on our experimental branch): Service Dependency graph. and an On-call Compensation report.
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iOPEX

The Hidden Knowledge Crisis Behind Every Repeat Truck Roll in Field Service: Can AI Help?

Apr 17, 2026 By iOPEX Technologies , In iOPEX
The organization ran a farewell. Someone brought a cake. And on that same afternoon, roughly 22,000 undocumented decisions, like repair workarounds, asset-specific judgment calls, the kind of pattern recognition that only comes from two decades of showing up, quietly ceased to exist. No system captured them. No handover covered them. They left with the person. This is the operational risk that most field service leaders are misreading.
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