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The latest News and Information on IT Service Management, Service Desk and related technologies.

Introducing Ivanti's 3 New Secure UEM Solution Packages

Ivanti has launched three new secure UEM solution packages designed to enhance device management, IT efficiency and security. These cloud-based packages let you discover, manage, secure and heal all your devices. Engineered to be ideal for organizations managing a thousand or more users or devices, these solutions bridge the gap between IT operations and security teams and are secure by design. Ivanti's three new Secure UEM solution packages – Secure UEM Professional, Secure UEM Professional Plus and Secure UEM Premium – offer unique features that aim to minimize security risks, boost IT and user productivity and cut operational costs.

Bridging the Security Confidence Gap: A Guide for IT Leaders

July Risk Comms Report - Sterling Parker IT executives and security leaders often face a misalignment in investments, leading to a security confidence gap. To bridge this gap, CEOs and CISOs must collaborate and communicate effectively, fostering a strong security culture. Organizations should adopt a proactive security posture, regularly reassessing their guardrails. CISOs play a crucial role in conveying risk management concepts to the board and demonstrating the security strategy for organizational support.

Application Experience - Next Level Application Management

It is summer in the northern hemisphere and Nexthink has turned up the heat on all things Application Experience. This summer we have released a series of significant enhancements to Application Experience, making it the go-to choice of every IT team that wants to proactively manage and optimize their employees' experience using any application.

5 Things to Look For in Inventory Management Software

IT Inventory Management software, also known as Inventory Management systems or simply inventory software, consists of tools that enable you to track, manage, and monitor all hardware and software assets within your organization throughout their lifecycle. In this video, learn how to manage IT inventory, what an asset inventory should include, and the must-have features of IT inventory management software.

Why Data Integrity Matters: Insights From the IT Trends Report

In cooking, ingredients must be properly prepared by a trainee chef so that the master chef can craft the perfect dish. In carpentry, lumber is precisely cut and sanded by an apprentice so that an expert carpenter can build sound structures. A similar principle applies in artificial intelligence (AI), where IT professionals must ensure the correctness and consistency of data for AI systems to produce accurate insights. However, the SolarWinds IT Trends Report 2024 — AI: Friend or Foe?

Guide to On-Premise Software: Pros, Cons, and Best Practices

One critical decision businesses face today n is whether to choose on-premise software or a cloud-based solution. On-premise software, which is installed and run on your own hardware infrastructure, provides a level of control and customization that many businesses find essential. However, it's important to weigh this against the potential costs and maintenance demands.

SLA Compliance in Information Technologies

SLA compliance in IT is essential for keeping operations smooth and meeting customer expectations. It ensures service levels are consistently upheld, fostering trust and satisfaction. But what exactly are thy? How do we need to understand them within the IT world? When it comes to IT, keeping your promises isn't just good manners—it's crucial. That's where SLA (Service Level Agreement) compliance steps in.

What's the Difference Between a Help Desk and a Service Desk?

The differences between a help desk and a service desk might have once seemed clear. But over the years, plenty of things have changed – especially with the arrival of new technologies that have impacted how users and customers receive support. Let's compare help desk vs. service desk models and examine how this ongoing evolution has played out. One area where the distinctions between a help desk and a service desk are apparent comes when discussing IT Service Management (ITSM) solutions.

Observability Dilemma: To SaaS or Not to SaaS? That is the Question!

In the ever-evolving IT landscape, the Observability Dilemma casts a strategic shadow: To SaaS or not to SaaS, a question being dealt with by many IT professionals today. As organizations grapple with the complexities of maintaining system health and performance, navigating change while staying secure, choosing between the allure of cloud-based services and the on-premises sanctuary becomes pivotal.