Operations | Monitoring | ITSM | DevOps | Cloud

It's four years into the decade, and ITSM leaders have battled several disruptions already such as remote and hybrid work, managing BYOD policies, and now, AI. In this webinar, Karen Ferris will highlight the top trends impacting ITSM in 2024 and beyond. She will explore how to best position teams and organizations to leverage such disruptions for success. Further, the people side of change has never been as important as it is today, so Karen, an expert in organizational change management (OCM) and service management, will discuss the need for OCM as an integral part of every ITSM endeavor.

In this video, our product experts unveil the latest enhancements and additions that can make your ServiceDesk Plus experience even better. From leveraging GenAI to optimize everyday tasks to streamlining SLA management with a couple of new enhancements, watch this video to get started with what we have in store for you.

In this video, our product experts will walk you through the latest enhancements we rolled out to make your ServiceDesk Plus experience even better. From learning how to apply security patches to exploring the enhancements we've made to the problems and solutions modules, watch this video to dive into what we have in store for you.

Ivanti’s Peter Adams previews his breakout session at ISS 2024, explaining the profound impact that generative AI is already having on enterprise service management as well as what to expect in the near future. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

Ben Sigelman is the General Manager of ServiceNow Cloud Observability, which solves for the reliability and performance of cloud and cloud-native applications while broadening the scope and leverage of the broader Now Platform. Previously, he co-founded and was CEO of Lightstep, which ServiceNow acquired in 2021, and co-created both the OpenTracing and OpenTelemetry projects. Ben also helped define modern observability with his work on tracing and metrics monitoring at Google (the Monarch and Dapper projects) and was a pioneer in SRE best practices and tooling.

Ivanti’s Andreas Schmid breaks down his session as ISS 2024, setting out why asset management is such a crucial baseline for security and how integrating with MDM positions organizations for success. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.