Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Service Center Operations Manager and related technologies.

Azure Management Talk: Multi-tenant resource management at scale

In this Azure Management Talk webinar, Azure MVP Martin Ehrnst is taking a closer look at Azure Lighthouse. With Azure Lighthouse, managed service providers and enterprises can manage Azure resources cross tenants. This allows MSPs to create their own managing solutions, protecting their IP, as well as eliminating tenant switching. Enterprises with multiple tenants can benefit from the same service and manage their entire infrastructure from one single pane.

Azure Management Talk: 5 easy steps to apply financial management to your cloud budget

Struggling with Azure costs? How can you make your cloud consumption predictable? Tony Nguyen and Microsoft MVP Cameron Fuller will show how the same ideas which apply to personal financial management also apply to handling your cloud consumption. They will show how these principles have been successfully used for hundreds of companies across the IT landscape. When you leave this session, you will have learned the 5 steps to managing your Azure budget on any scale.

Introducing SquaredUp dashboards for SCOM

Despite its wealth of monitoring data, SCOM is often seen as a source of noisy alerting and can lack visibility of problems before they impact the business. SquaredUp transforms SCOM into one of the most visible and highly valued tools in your IT organisation. Founder and CEO, Richard Benwell, gives a quick taste of what SquaredUp for SCOM can do in your SCOM environment.

Communicating Strategically with Manual Reporting Availability (Part 3)

In my prior two blog posts, we focused on creating a bunch of Enterprise Applications (EAs), tagging those EAs, and then updating the Status dashboard to only show those EAs that are Critical Service Offerings (CSO). For this blog post, we will create some relationships and demonstrate how alerting behaves using SquaredUp's Manual Reporting Availability functionality available in the EAM tier of the product. For this post, we're going to do amazing stuff!

How to get the most from your ITSM monitoring integrations?

Before talking about integration, let’s take a look at your non-automated Service Management processes. There isn’t a right or wrong answer as this varies based on your needs, think through the below questions to get a perspective on how tasks flow within your company today.

How can I convert SCOM alerts into actionable ServiceNow Incidents?

Firstly, let’s look at why it is so valuable to integrate SCOM and ServiceNow. There are lots of tools available to help you integrate SCOM and ServiceNow. So, the next step is to understand which one will provide your business with the best solution. To help you work through this decision we recommend you ask yourself the following questions.

Building powerful tailored SCOM dashboards with Enterprise Applications (Part 2)

In my last blog post, we focused on creating 29 Enterprise Applications (EA). We also spent some time talking about our Critical Service Offerings (CSO) and Supporting Service Offerings (SSO). And finally, we looked at three out-of-box dashboards. If all you needed was to create a dashboard to control the boxes’ color quickly, you already have what you need.