Operations | Monitoring | ITSM | DevOps | Cloud

Both the technology and infrastructure we use have changed how we deliver services to our customers (or employees in this case). But how are our businesses adapting to these changes? How are we identifying relationships across new environments? Are we understanding the implications of what’s being introduced? In order to keep business applications and operations running smoothly, it’s crucial to understand the value of three key ITIL practices: configuration, change, and release management.

If you’ve run across other articles I’ve written about hybrid cloud, you’ll notice a familiar theme: it’s an artifact of other technology decisions nobody asked for. As such, it’s left up to IT operations to figure out how to know if it’s working well, cost-effectively, or as expected in the first place. However, tools are improving rapidly, and IT teams are gaining skill with the model and technologies.

The U.K. public sector holds some of the most important and sensitive data in the country, from private medical records to military intelligence. Consistently protecting this data is a major priority, which means the IT teams working within the public sector are entrusted with implementing the most effective security measures to prevent attacks or internal mishaps.

Change isn’t without its detractors in terms of people and systems. A misstep in expanding application performance monitoring (APM) across full-stack application monitoring can result in the degradation of availability and performance, stopping a digital transformation effort in its tracks. Avoid this at all costs. Deploying a full-scale digital transformation is a vast undertaking well beyond the scope of this brief article.