Say No Without Becoming the IT Dept People Avoid
You can still say no in IT without becoming the department everyone avoids. The person asking today might be key to winning a project two years from now. So the reflex shouldn’t be yes. It should be: here’s what’s on our plate, help me understand the ask. You still get to the no, but you keep the relationship, and you show up as a business partner, not tactical support. Watch the full IT Leadership Lab session — linked above.