The latest News and Information on IT Service Management, Service Desk and related technologies.
Unpatched security vulnerabilities are utilized in the majority of data breaches and ransomware attacks. In fact, research shows that many CVEs go unfixed for long periods to time leaving companies open to unnecessary exposure. 60% of breaches involved vulnerabilities of which a patch was available but not yet applied. This is why vulnerability management is so important and not only having a plan but selecting the right tools to support your plan.
We knew that the most loved feature in our ServiceNow 7.0 release would be the CMDB features. And in our ServiceNow 7.5 release (available now), we’ve expanded our CMDB capabilities even further—based on your feedback—around the importance of reducing the effort it takes to re-create the same services within PagerDuty.
As we enter the new year of 2021, tune in to hear from ServiceNow leaders and learn about new ways to unlock innovation at work to manage change with instant agility, with this month’s two-part blog series. NATS and ServiceNow best practices: AIOps-driven automation drives faster resolution Enterprise organizations rely on intelligent monitoring of their growing digital service footprint for visibility.
Recently, AT&T Cybersecuritypublished important findings in the tenth edition of their Insights report entitled, “ 5G and the Journey to the Edge.” Ivanti was thrilled to contribute to the report, which outlines the most pressing security concerns organizations face in a world embracing the revolutionary transformation to 5G and edge technology.
2020 was a year of reckoning for companies across all industries. Businesses were challenged with adjusting to the new realities of work and life brought on by the COVID-19 pandemic and many organizations quickly responded to help meet evolving employee needs.
If you’ve ever started a new job, you know what a whirlwind those first few days and weeks can feel like. A new job means meeting new faces, learning new processes, familiarizing yourself with new and unfamiliar technology, and discovering what new challenges you’ll be facing for the foreseeable future. It can all be quite overwhelming — particularly at companies that don’t offer top-of-the-line employee onboarding programs.
It’s funny how once you are officially in a department such as IT, everyone assumes you have deep knowledge about everything from resetting a printer to spooling up a complex cloud dev instance. And as time goes by, it gets harder and harder to admit unfamiliarity about certain areas of techdom. Take IT asset management (ITAM), for example. Yes, we all know what software is. We know what a laptop or desktop computer is.
Companies love data. Aggregating data from multiple sources makes decision-making easier and brings a new depth of the conversation to business meetings. But all of this is at the management level. IT managers and administrators also search for data from multiple sources to ensure that the ecosystem works. Companies demand the continued maintenance and availability of mission-critical applications. Without a framework or incident workflow, revenue can suffer, and customers churn if the company does not proactively address problems that arise in its infrastructure.
