Operations | Monitoring | ITSM | DevOps | Cloud

The introduction of Google Maps in 2005 changed the way we think about the internet. It’s hard to remember now, but there was a time where the internet was disconnected from the physical world. You might find a business’s website, and if you were lucky, they’d have an address included. A national chain of restaurants or grocery stores probably wouldn’t be able to tell you their nearest location to your home. All of that has changed, today.

With a shift toward the Internet of Things, where always-on connectivity is paramount, digital experience monitoring (DEM) is a transformational way of looking at application and end-user monitoring. DEM asks more than whether you have a slow website, it looks at how every step in the user’s experience performs at a granular level. This discipline measures the website’s response to the user’s needs.

When we think of an apprentice, we think of one of two things; the TV show ‘The Apprentice’ with Lord Sugar or, someone who gets stuck with the job of making the tea and coffee. These are pretty accurate, but neither of these is the actual truth in today’s world.

You probably use many tools to get through the day. Do you ever wonder what tools get other people through their days? In our Tools This Engineer Uses series, we explore the routines, systems, and tools your peers rely on to solve problems and accomplish goals.