Operations | Monitoring | ITSM | DevOps | Cloud

Reliable digital services aren’t optional for public sector agencies. They’re essential to mission success. Across the U.S. public sector, service experience and reliability have moved from operational concerns to mission requirements. At a federal level, Executive Order 14058 makes improving service delivery and customer experience a federal priority, measured by real outcomes for the public. And for state and local governments, the bar is set by the private sector.

You just finished a long interactive rebase. You hit enter. Your commit history looks… wrong. There is a bunch of things that could go wrong: You could dig through git reflog for 10 minutes. Or you could press Git’s hidden undo button: ORIG_HEAD.

Post-mortems are one of the most consistently underperforming rituals in software engineering. Most teams do them. Most teams know theirs aren't working. And most teams reach for the same diagnosis: the templates are too long, nobody has time, and nobody reads them anyway. These aren't wrong observations. But they're symptoms, not causes. The actual problem is that somewhere along the way, the post-mortem stopped being a piece of communication and became a compliance artifact.

We’ve got a boatload of features to show off this week. We knocked out some of the most common requests, user management, single-sign on, and my personal favorite: the weekly email summary.

Rocky AI — Checkly’s AI agent — is now Generally Available. We developed Rocky AI over the last ~6 to 8 months. This is an aeon in AI-years. During this period, we learned a ton. About AI, but mostly about how to fit them into an existing SaaS product, not just another chat widget. This is my ramble…

After months of being available in Beta for our app users, Rocky AI is now generally available to all users and plans. Rocky AI is Checkly’s AI agent that works around the clock, 24/7, to make sure your application’s reliability is optimal. In this first release, Rocky AI ships with the ability to run continual Analysis on test and check failures, giving your teams AI-powered root cause analysis, impact analysis, and more.

For decades, digital accessibility in state-funded higher education has largely been a "reactive" game. If a student with a visual impairment reported an issue with a tuition portal, the university would scramble to provide an accommodation. As long as the institution could show "meaningful progress" toward compliance, it was generally shielded from significant legal repercussions. That era is officially ending. The U.S.

A few months ago, I spoke to an engineering manager who proudly told me they had rebuilt their monitoring stack over a long weekend. They’d used AI to scaffold synthetic checks. They’d generated alert logic with dynamic thresholds. They’d then wired everything into Slack and PagerDuty, and built a clean internal dashboard. “It used to take us weeks to prototype something like this,” they said. “Now it’s basically instant.” They weren’t wrong.