Operations | Monitoring | ITSM | DevOps | Cloud

Incident Response Automation: A Practical Playbook

A stage-by-stage playbook for automating incident response: what to automate at detection, triage, and remediation, what to deliberately leave manual, and a checklist to run against your current setup. Sejal Pandey works on content and growth at Last9, writing about observability, reliability, and SRE practices.

What Are Stealth Models?

The recent mystery around Ox Alpha last week and the week before was a fun slice of what makes social media fun. The hunt for the model provider and how people did that discovery should be studied. But, this post is more about stealth models in general. You might be wondering what the phrase “stealth model” even means and if you already know, you might still be curious about why companies release stealth models.

Observability Masterclass | Trust Before Autonomy: A Framework for AI in Observability

How to Prepare for Human-in-the-Loop AI in Observability AI is rapidly reshaping IT operations, but pushing forward blindly introduces massive risks. To scale automation safely, your teams need the right foundation in place. Join SolarWinds experts for a tactical session on how to strengthen data quality, eliminate tool fragmentation, and establish clear governance guardrails. Discover how to confidently transition from human-managed workflows to safe, guided AI autonomy.

Cribl On Your Coffee Break Episode 1

In this first episode (or at least the first REAL episode, yesterday’s “episode 0” doesn’t count) of Cribl on your coffee break, Leon does what we all do when we unwrap a shiny new data, telemetry, observability, or monitoring tool: He takes the shortest path to jamming some data into that thing and seeing what it looks like. Is it sophisticated? Nuanced? Well-thought-out? Hell no! But it scratches an itch. There will be time to do more real-world stuff tomorrow.

Smarter Device Refresh Decisions with Teneo Managed Digital Employee Experience (DEX)

How do you know which employee devices really need to be replaced? Teneo Managed Digital Employee Experience (DEX) gives IT teams the visibility and data they need to make smarter device refresh decisions based on actual device health and user experience.

AI gross margin: how AI spend hits SaaS profitability

AI gross margin is what remains of SaaS profitability after inference, model routing, and AI infrastructure land in cost of revenue. The numbers have moved. AI products averaged 45% gross margin in 2025 and are projected near 53% in 2026, against the 70% to 85% that SaaS built its valuations on. The compression is real, measurable, and manageable for companies that can see their cost to serve.

Shipped: Smarter period comparisons in Explorer

Compare Periods launched with two display modes: Aligned and Overlay. The top request from customers was bringing back a true side-by-side view, the kind where two independent charts sit next to each other so you can compare the overall shape of each period. Split brings that back. But the team also added Delta, a new mode that shows the dollar difference between periods.

Why Most Enterprise AI Agent Programs Overspend, and What Actually Fixes It

Enterprise AI agent programs overspend because leaders optimize token costs, which represent just 20-25% of variable run costs. Human oversight accounts for 70-75%. The real fix is reducing exception rates and embedding governance directly into agent execution from the start.