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Getting Started with Resolve Automation and MS Teams integration

Jun 24, 2020 By Resolve In Resolve
In this short video, Rob Kelsall and Brent Hunter explain how organizations can quickly take advantage of integration between Resolve Actions (automation) and MS Teams to introduce chat ops in their organization to better support end users. This example explores a simple integration , that enables services offerings, and workflows created in Resolve to be exposed via a Resolve virtual agent (application) within the Teams platform.
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Balancing IT Priorities in Uncertain Times

Jun 8, 2020 By Vijay Kurkal In Resolve

In recent years, digital transformation projects have dominated the tech priorities of most IT departments – and rightfully so given that they are tasked with ensuring their organizations stay relevant in a fast-changing world where customer expectations are soaring, and agility is everything. However, the COVID-19 pandemic has thrown a curveball to businesses around the globe.

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How Organizations Are Evolving to Implement Automation and AIOps

May 4, 2020 By Lindsey Adler In Resolve

So much of the digital transformation conversation is naturally focused on technology, but technology alone isn’t transforming any business. The rest of the story depends on the people and evolving the culture to drive adoption, champion benefits, and advocate for wider acceptance. Driving change organizationally to implement wide-scale IT automation and AIOps starts with developing the right message.

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