Operations | Monitoring | ITSM | DevOps | Cloud

Learn about the key roles within an incident response team, as well as optional incident roles you may not have thought about.

Many ITOM or ITSM tools come with built-in features for alerting and notifications and are able to send at least an email or text notification upon incidents to operations teams. But is this enough reliability to respond to and handle major and critical incidents? Recently, we have been surprised to see more and more monitoring tools listed as alerting tools on review platforms like G2.