ITSM vs ITIL - The Key Differences You Must Know in 2025
ITSM vs ITIL – The Key Differences You Must Know in 2025.
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Building Autonomous Operations with AI Agent Orchestration in ServiceNow
You don’t invest in automation just to shave seconds off a workflow. You do it to reclaim time, reduce overhead, and eliminate waste that eats into margins. For a while, scripted chatbots and tier-1 deflection provided some degree of automation. They could close low-priority tickets or route FAQs, but rarely solved what mattered: zero-touch resolution and outcomes that don’t need follow-ups. Most enterprise automation is surface-level.
ITSM vs ERP - Learn the Key Differences in a minute
ITSM vs ERP – What’s the Difference? In this video, we break down the key differences between IT Service Management (ITSM) and Enterprise Resource Planning (ERP) in a straightforward manner. If you’ve ever been confused about how these two systems work, you’re not alone! We’ll cover what ITSM is, how it helps organizations manage IT services, and how ERP streamlines core business processes like finance, HR, and supply chain.
ALL NEW PARALLEL: S1E4 - The Virtual Murder
Back AGAIN by popular demand! Here's episode 4 of Tim Flower's brand new IT mystery series, Parallel. The team at Zentech has been hard at work investigating a murder. This time it's actually time that's the victim, and everyone is a suspect - especially the VDI team. "The Foundation" makes another appearance, and the team gets closer to uncovering the source of many of their recurring IT issues, with the help of an AI assistant and a very persistent DEX team.
PARALLEL SEASON FINALE: S1E5 - The Forgotten
Back again for the last installment of this story! Here's the season finale of Tim Flower's brand new IT mystery series, Parallel. Knowledge is power—until you forget.
Reading the Room: the Power of Unstructured Data (w/ Tania Benade-Meyer)
In this episode, Tom speaks with Tania Benade-Meyer, founder of Unstructured, about the power of unstructured data, the shift from SLAs to XLAs, and what it takes to be an “enlightened leader” in 2025.
AI, IT and HR: Strategy, Risks, and the Future of Work (w/ Ben Eubanks)
Tim and Tom are joined by Ben Eubanks, Chief Research Officer at Lighthouse Research & Advisory, bestselling author of Artificial Intelligence for HR, and a leading thinker on the intersection of people, technology, and the future of work. Together they explore how AI is reshaping HR — not only in how the function operates day-to-day, but also in how it redefines HR’s outward-facing strategic role in organizations.
The 5 Stages of ITSM Simplified | ITIL V2 Made Easy
The 5 Stages of ITSM (ITIL V2) are essential for understanding how IT Service Management transforms businesses and IT operations.
Unify Your IT Asset Inventory in 24 hours!
Creating a unified IT inventory is one of those tasks that always gets postponed. However, sooner or later, you need to get it done to avoid wasting money and resources. The secret to getting your inventory done in 24 hours is that there’s not just one way to build it. InvGate has several ways to track and upload all the different types of assets, so you can choose the one that’s most accurate for your needs.