%term

The latest News and Information on IT Service Management, Service Desk and related technologies.

Ivanti Neurons for HR

Oct 24, 2023 By Ivanti In Ivanti

To view all Ivanti Demos please click here. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.

View Video

Ivanti

Read more about Ivanti Neurons for HR

Anti-theft markings: everything you need to know

Oct 24, 2023 By Hector In Hector

Many companies use anti-theft labels to prevent theft and protect assets. These tags are attached to objects to alert security personnel or staff to an attempted theft. What other advantages do anti-theft tags offer? And how do they work?

Read Post

Hector

Read more about Anti-theft markings: everything you need to know

How To Optimize Your Consulting Workflow

Oct 23, 2023 By StartingPoint In StartingPoint

A streamlined consulting workflow is not just a luxury-it's a necessity. If you've found yourself here, you're likely grappling with a range of different concerns: Rest assured, this article aims to address these concerns and offer practical ways to begin optimizing your consulting workflow and elevating client experiences. With decades in the consulting industry, I've witnessed, firsthand, the evolution of consulting workflows. By blending tried-and-tested methods with the latest tools and technology, I've helped firms revolutionize their consultation processes.

Read Post

StartingPoint

Read more about How To Optimize Your Consulting Workflow

How Hackers Use Unexpected Skills

Oct 23, 2023 By Ivanti In Ivanti

In this episode, Chris tries to convince Ashley that marketers naturally make excellent hackers, based on modern phishing attacks and techniques… And Ashley confirms his guess by revealing the lengths to which marketers will go to “spoof” natural conversation and drive their target audience to take action.

View Video

Ivanti

Read more about How Hackers Use Unexpected Skills

Patch Management vs. Vulnerability Management: What's The Difference?

Oct 23, 2023 By Sophie Danby In InvGate

Patch Management and Vulnerability Management are two key practices that keep organizations safe. Used effectively, they can detect vulnerabilities, patch them efficiently and safely, and help organizations meet their Governance, Risk, and Compliance (GRC) requirements. Because both practices work together to build up an organization’s IT security strategy, they are often incorrectly used interchangeably.

Read Post

InvGate

Read more about Patch Management vs. Vulnerability Management: What's The Difference?

ServiceNow is a Magic Quadrant Leader for Low-Code for the fourth year

Oct 23, 2023 By Jithin Bhasker In ServiceNow

I’m delighted to announce that, for the fourth consecutive year, ServiceNow has been recognized as a Leader in the 2023 Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms. We believe this recognition reflects our continued commitment to helping our customers eliminate the skills gap for app creation with low-code tooling.

Read Post

ServiceNow

Read more about ServiceNow is a Magic Quadrant Leader for Low-Code for the fourth year

The art and science of bridging the goals of IT teams and customer success teams

Oct 20, 2023 By Sanjiv Vaigankar In Infraon

The IT department designs, implements, and maintains the technology backbone of any enterprise’s operations. Their decisions about systems architecture, software deployment, and security directly influence the daily tools and platforms the customer success team uses. In turn, the customer success team, constantly interacting with clients, provides invaluable feedback on system functionalities, performance issues, and user interface, which can guide IT in optimization and troubleshooting efforts.

Read Post

Infraon

Blog
ITSM

Read more about The art and science of bridging the goals of IT teams and customer success teams

How to Get Equipment Back from a Terminated Employee: No Lasso Needed

Oct 20, 2023 By Ekaterina Glozshtein In Alloy Software

Returning devices is more challenging in terms of effort while allowing employees to keep them puts data at risk. Is there an optimal solution? Let’s dive deeper and find out.

Read Post

Alloy Software

Read more about How to Get Equipment Back from a Terminated Employee: No Lasso Needed

ServiceNow Integration

Oct 20, 2023 By Exoprise In Exoprise

In this video, we'll be covering the benefits of the ServiceNow integration. We'll also go through the configuration process allowing you to follow along and quickly configure this integration. The integration will allow you to automatically create and resolve incidents based off of alarms triggered in Exoprise. With incidents being sent to ServiceNow, you can begin automatically assigning incidents to the correct teams based off of criteria or automatically escalating issues that have not been addressed yet.

View Video

Exoprise

Read more about ServiceNow Integration

Demo ITSM 10-Minute Intro

Oct 20, 2023 By Ivanti In Ivanti

Service-desk tickets. Lost laptops. End-user complaints. Sometimes it can feel like you can barely keep your head above water. But what if you could be proactive instead of simply reactive? During this practical demo webinar you’ll learn how your IT team can gain insights they need to solve business problems proactively with IT Service Management (ITSM) and IT Asset Management (ITAM) working together.

View Video