Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

How to drive better decision-making with reliability management

Almost every organization is going through digital transformation. According to IDC, direct digital transformation investment is growing globally at a compound annual growth rate of 15.5% and is expected to approach $6.8 trillion by 2023. Customers quickly embrace the benefits of a customer experience reshaped by technology. However, they have little patience when that technology doesn’t work as expected.

Managing Squadcast resources with our expanded Terraform provider

Hey folks! We’re excited to announce that we’ve vastly expanded the capabilities of our Terraform provider. Previously, our Terraform provider was limited to creating and managing services as a resource. We have now covered the entire spectrum of resources available on Squadcast right from creating and managing users, escalation policies and also managing SLO’s via our Terraform provider. What does that mean for you?

How to Run a Post-Mortem Meeting: Tips, Tricks & Checklist

Meetings are a necessary evil in any workplace. They can be long, tedious, and often unproductive. But post-mortem (PM) meetings are different. They are one of the most valuable meetings a service-oriented organization can have. Post-mortem meetings are an essential part of any project manager's toolkit. They provide an opportunity to reflect on what went well and what could be improved upon in future projects.

PagerDuty Apps for AWS + Automated Diagnostics Demo

Reduce downtime and customer impact with service ownership while enabling teams to drive continuous improvement and innovation Learn about how you can modernize and optimize your operations with our enterprise-grade set of AWS integrations. Automate incident response with PagerDuty’s Runbook Automation and learn about our new set of AWS plugins and prebuilt jobs that make it easier to get up and running with auto-diagnostics.