IT analytics in 90 seconds: Tackle scope changes across projects in your MSP help desk
Master project management by tracking unplanned additions and deviations across all managed accounts using Analytics Plus reports.
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Cut yourself some Slack: Team collaboration through OpManager-Slack integration
Besides email, IT teams need a flexible communication platform that facilitates fast and easy collaboration. Slack is one such tool, as it helps internal teams collaborate and make decisions quickly. OpManager now integrates with Slack, enabling you to discuss issues related to your network on a more agile platform, and collaborate with team members to troubleshoot network issues.
Launching analytics for ServiceDesk Plus MSP's ticket history, projects and solutions modules
In this video, we'll take you through the advanced analytics for the additional modules, and show you some of the out of the box reports and dashboards.
Five worthy reads: Agile, the perfect ingredient for your organization's operations management
Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. This week, we explore how the agile philosophy can help organizations manage their operations.
IT analytics in 90 seconds: Monitor hardware utilization to boost your application's performance
Monitor your memory, CPU, and disk utilization to improve the overall performance of your application using Analytics Plus reports.
ServiceDesk Plus - Request Management as an Administrator
ServiceDesk Plus is game-changing IT help desk software used by more than 100,000 service desks across 185 countries. This video series will help you get the most out of ServiceDesk Plus .
Configuring an effective Incident Management
Learn what needs to be done under Admin configurations to setup an effective incident management process.
Help desk training - Your need-to-know IT service desk scenarios explained
Join this year's ServiceDesk Plus Masterclass webinar series for both on-premises and cloud. Learn how ServiceDesk Plus can help solve everyday IT service desk problems and maximize your service desk productivity while ensuring a great service experience.
The GDPR: It's been a year, did it make a difference?
Businesses are comprised of different departments and professionals, with data flowing across the organization. When there’s a data breach, it’s usually the data protection officers (DPOs), CIOs, and CISOs who take the brunt of the blame; however, since the introduction of the General Data Protection Regulation (GDPR), all staff are more responsible for data handling.
IT analytics in 90 seconds: Track alarm trends and perform investigative analysis
Use historical alarm trends to plan for future outages, and analyze their root causes using Analytics Plus reports.