Transnetyx Case Study: Using BigPanda Starter Pack for a 96% email alert reduction within weeks
Transnetyx is an automated genotyping company dedicated to providing biomedical researchers with faster, easier, and more accurate results worldwide.
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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
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Best Practices for SaaS and Network Incident Management
Computer and network systems have (obviously) become vital to business operations. Occasionally, there are SaaS or network incidents and these systems do not operate as needed. Enterprises want to minimize the potential damage and get their systems back online ASAP. Integrated incident management and a strong End User Experience Management (EUEM) platform that provides synthetic and real-user monitoring is a foundation for meeting that objective.
Why you need an internal status page
When we launched incident.io Status Pages a few months ago, we stressed the importance of communicating clearly with your customers about ongoing issues. To help with this, we spent a lot of time carefully designing a status page that’s easy to understand for everyone - whether they come from a technical background, work in a different area, or just want to get on with their day.
Trending: Automation in I&O Optimization according to the Gartner 2023 Hype Cycle
In this blog, we take you through the latest trends in I&O optimization as Gartner’s report Hype Cycle for I&O Automation, 2023 predicts the widespread adoption of automated tools supporting IT infrastructure. This blog focuses on tools—like OnPage’s incident alert management solution—likely to be widely adopted as a standard for I&O optimization in the near future.
The Unplanned Show, Episode 7: Death of the Single Security Pane of Glass with Heather Hinton
In this episode, Heather Hinton describes how security teams can evolve away from spending cycles on “silly little jobs” and scouring multiple sources to try to identify the kinds of unplanned interrupt work that needs to be dealth with urgently. Instead, they can complete projects faster and take on more because on-call rotations are spent getting work done (with the occasional interruption) instead of “seeking” for the interrupt work. We also discuss how this fits in with encouraging broader employees to participate in security hygiene practices.
How to Maximize Time Savings and Reduce Toil During Incident Response
Incidents are a costly burden on businesses. Despite assembling the right people and teams, the manual work, tool setup and prolonged tasks can negatively impact customer experience. The need for adaptable processes to address diverse incident types further complicates the situation. This is where the PagerDuty Operations Cloud steps in. It streamlines and automates all the various manual steps in the incident response process.
PagerDuty AIOps for NOCs
PagerDuty AIOps helps NOCs modernize and move away from eyes-on-glass methods. These NOCs are a center of excellence within their organizations, spearheading data-driven optimization, enabling best practices and ensuring incident readiness.
PagerDuty AIOps for Service Owning Teams
PagerDuty AIOps helps service owning teams spend less time firefighting, reduce MTTR and create exceptional customer experiences. This improves culture and developer retention while increasing revenue for the entire organization.
PagerDuty AIOps for Major Incident Management Teams
PagerDuty AIOps helps MIM teams detect major incidents faster, improve MTTR and customer experience, and save SMEs time. This reduces the cost of each incident and mitigates risk.
Failure Fridays at PagerDuty
Rich Lafferty, Staff SRE at PagerDuty and Stevenson Jean-Pierre, Senior Manager, Software Engineering at PagerDuty join Mandi Walls to talk about PagerDuty’s Failure Friday and Failure Any Day practices. PagerDuty has been using failure injection and chaos engineering methods to maintain the reliability of production services. Rich and SJP joined the PagerDuty live stream to talk about how the process works, how it has evolved, and how failure helps improve PagerDuty’s services.