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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

rootly

Incident Commander Training Strategies: What The Books Don't Tell You

Feb 26, 2024 By Zhuang (Strong) Liang In Rootly
It has been lightly revised and reposted with his permission from the original article on Medium. So, you’re training incident commanders (IC), and you have your group read Google’s SRE books. Everyone knows what they are supposed to do and you are ready for any incident, right? Not quite. Half of your team complains that the descriptions are too vague or don’t apply to their situations, and the other half just starts to improvise. The result?
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rootly

Breaking Down the 2024 VOID Report: "Exploring the Unintended Consequences of Automation in Software"

Feb 23, 2024 By Rootly In Rootly
In an era where automation and artificial intelligence are increasingly integral to software development and operations, the 2024 VOID Report sheds critical light on the nuanced impacts of these technologies. Here, we delve deeper into the report's key findings and explore predictions for the near future, weaving a comprehensive narrative highlighting challenges and opportunities.
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ilert

Streamlining IT Service Management: a Guide to Integrating Microsoft Teams and Autotask PSA for an Efficient Ticket Workflow

Feb 22, 2024 By Christian Fröhlingsdorf In iLert
This article highlights the main benefits, including the ability for users to generate service tickets directly within Microsoft Teams, leading to streamlined workflows and faster response times.
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manageengine

How StatusIQ enhances the digital user experience for ManageEngine users

Feb 21, 2024 By General In ManageEngine
Picture this scenario: Your user is accessing a critical service online, and suddenly, they view an unresponsive webpage. The anxious user contacts the support desk multiple times via phone, email, and chat and gets frustrated when they do not receive clear communication. In such dire situations, organizations often fail to communicate with users about what is happening.
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bigpanda

Jumpstart your self-healing IT with BigPanda and Ansible

Feb 21, 2024 By Adam Blau In BigPanda
Imagine a world where IT systems hum along, proactively detecting and resolving issues before they turn into full-blown outages. No frantic fire drills, no late-night heroics, just seamless self-healing powered by automation. It’s the siren song of self-healing IT systems, beckoning every enterprise ITOps team. Despite the allure of streamlined incident response workflows, many attempts at IT automation sink before they can swim.
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Making incidents less painful with Kerim Satirli of HashiCorp & Lawrence Jones of incident.io

Feb 21, 2024 By Incident.io In Incident.io
For a lot of teams, incident management can be a bit of a headache. It's stressful. It's not optimized. The whole process can feel like it's being held together with tape. Worst of all? Responders are the ones feeling the brunt of it. But in reality, your customers are, too. Think about it: But honestly, the situation doesn't even have to be so dire. Things can be, generally speaking, totally fine. But you recognize that there are some things that you can do to make incident response really shine at your organization.
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spike

The Human Element in Incident Management: Balancing Psychology, Communication, and Team Dynamics

Feb 20, 2024 By Kaushik Thirthappa In Spike
Incident management isn't just about technology; it's about people too! Understanding the human factors—psychology, communication, and team dynamics—is just as crucial. Let's explore how these elements are essential in incident management.
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spike

6 Common Challenges in Incident Management

Feb 20, 2024 By Kaushik Thirthappa In Spike
$1.81 trillion—that’s how much software operational failures cost US companies in 2022. But you can avoid such software mishaps. How? With robust incident management! However, running an incident management is no easy feat. It comes with its fair share of challenges. The following are some typical problems you might face when managing incidents: Let’s dive into the nitty-gritty of what causes these problems, their consequences, and how to fix them.
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cortex

MTBF MTTR MTTF MTTA - Your guide to incident response metrics

Feb 20, 2024 By Cortex In Cortex
Even the most reliable and well-designed software systems experience failures. Tracking incident response metrics helps teams strengthen both organizational preparedness and system resilience by uncovering trends, gaps, and opportunities for improvement. In short, important metrics for incident management are: Understanding these metrics helps engineering leaders improve service uptime, meet SLAs, and align operational capacity.
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