Operations | Monitoring | ITSM | DevOps | Cloud

The Future of IT Is Conversational: Insights from CEO Leandro Silva at HDI Experience 2026

At HDI Experience, held September 16–18, 2026, Almaden’s CEO explained how AI and DEX are transforming enterprise support—and why the traditional service desk model has reached its limits. The traditional support model can no longer keep pace with the complexity of modern IT. Leandro Silva, cofounder and CEO of Almaden, opened his presentation at HDI Experience with this straightforward observation. “The traditional model can no longer keep pace with the complexity of modern IT.

AI Reporting: Turn IT Data Into Insights | Ivanti

Discover how Ivanti Neurons AI turns IT and security data into actionable reports—just describe what you need in natural language. AI reporting takes the complexity out of report creation. With Ivanti Neurons AI built into the reporting experience, you can start with a suggested request or simply describe what you need in plain English. Neurons AI interprets your request and builds a tailored report draft with the relevant data, columns, filters, and aggregation—no manual query building required.

Self-Healing Endpoints with DEX | Ivanti

Digital employee experience shouldn't just be a metric — it's the result of how well endpoints are managed, secured, and remediated in real time. In this teaser, see how Ivanti transforms reactive IT into proactive, autonomous operations. Today's IT teams are stuck in reactive mode. Employees suffer through slow laptops, dropped VPN connections, and crashing apps — and most never report it. Ivanti Neurons for Digital Experience (DEX) changes that by monitoring real-time DEX scores across devices and user groups to uncover issues before they impact productivity.

Room Booking, Lost & Found, Visitors and Gatehouse | Asset Infinity

The everyday running of a site, in one place. This walkthrough covers the Site services module in Asset Infinity: booking rooms and equipment with charges and clash checks, a lost and found desk that matches what was lost to what was handed in, a gatehouse that knows which visitors are on site and which of their devices may leave, a knowledge base of guides and lessons, a controlled document library, and messages tied to your records. It's shown on a demo hospital system around Austin, Texas.

Fixed Asset Depreciation, Capital Projects & Budgets | Asset Infinity

What your assets cost, and what they are worth. This walkthrough covers the Finance module in Asset Infinity: depreciation in as many books as you need, capital projects that collect their costs until they become assets, budgets that track every commitment against them, and the capital and FF&E plans where the money starts. It's shown on a demo hospital system around Austin, Texas, with a new hospital under construction.

Asset Infinity for Power and Energy: Full Demo for Generation and Transmission (11 min)

Asset Infinity for power and energy: a 11-minute walkthrough on Tamarack Energy Cooperative, a generation and transmission cooperative in Kansas with a 620 MW combined-cycle plant, a peaking station, a 62-turbine wind farm, a solar farm with a 50 MW / 200 MWh battery, 345, 115 and 69 kV substations and lines, and a line operations center. A G&T is judged on keeping the lights on, safely, at a price its members can afford. We walk through the nine problems that keep a generation and transmission operations team up at night, and how Asset Infinity solves each one.

Say No Without Becoming the IT Dept People Avoid

You can still say no in IT without becoming the department everyone avoids. The person asking today might be key to winning a project two years from now. So the reflex shouldn’t be yes. It should be: here’s what’s on our plate, help me understand the ask. You still get to the no, but you keep the relationship, and you show up as a business partner, not tactical support. Watch the full IT Leadership Lab session — linked above.

3 Best Companies for Custom Warehouse Software Development

Custom warehouse software exists because off-the-shelf doesn't always cut it. Businesses use it for inventory management, daily operations coordination, and better order fulfillment. Standard warehouse management systems (WMS) cover common processes - but specialized workflows, multiple facilities, complex integrations? Companies dealing with those often need a solution built specifically for them.

NinjaOne's IT Horror Fest V: Careful What You Script For

Every IT pro has a wish list. Fewer tickets. Better documentation. One script that fixes everything. Join us for IT Horror Fest V on Oct 22 at 1pm ET to find out what network nightmares can be unleashed when those wishes come true. You'll hear true tales of downtime dread and production panic, then we'll reveal the fixes and guardrails that can save you from a similar fate. Also featuring: Ghoulish guests, phantasma-riffic prizes, an over-eager automation imp, and more!

Not Saying No to the CEO Was Our Costliest Mistake

Not saying no to a bad call can cost you far more than an awkward conversation ever would. We were pitching schools on something nobody wanted, with no real answer to “why?” other than “the CEO said so.” Months of back-and-forth later, most of it ended up in a closet. If you think it’s the wrong call, speak up, and come with alternatives. Watch the full IT Leadership Lab session — linked above.

Prepare Your Apple Fleet for iOS 27 and macOS 27

iOS 27 and macOS 27 introduce significant changes to how organizations manage, secure, and update Apple devices. New requirements around Declarative Device Management, evolving security capabilities, and software update enforcement mean IT teams can't afford to wait until launch day. Yosune Baltra, Product Manager at Ivanti, breaks down the updates IT admins need to understand now — from Software Update Enforcement and Settings configurations to how Ivanti's Autonomous Endpoint Management solutions help you manage, secure, govern, and remediate endpoints across macOS, iOS, and iPadOS.

NinjaOne Browser Management

NinjaOne Browser Management extends endpoint management into the browser. It covers Chrome, Microsoft Edge, and Firefox on Windows, and runs from the NinjaOne agent and console you already use for patching, remediation, and backup. Most work now happens in the browser, but most IT teams still manage it with GPOs, scripts, or nothing at all. Extensions are the biggest blind spot. Every one is effectively an unmanaged agent running inside the browser, and few tools can see, patch, or remove them.

Predict Patch Compliance Before It's Too Late | Ivanti

Stop guessing whether you'll meet patch compliance deadlines. Every day, IT and security teams race against the clock to remediate vulnerabilities and meet compliance targets. The problem? Most organizations don't know they're going to miss those targets until it's already too late. Predictive Remediation from Ivanti changes that by giving you authoritative data on your deployment history and a forward-looking view of your compliance trajectory against SLAs.

Autonomous Patch Management | Ivanti

New vulnerabilities emerge every day and thousands of endpoints change constantly — it's a continuous race against time. Patching isn't just deployment; it's manual handoffs and incomplete visibility that leave organizations exposed. This video shows how Ivanti Neurons for Patch Management provides immediate, authoritative insights into your IT estate so you can close security gaps faster.

Meet Allie, Your New AI Teammate

Get a first look at your new AI assistant for IT teams, coming this fall. Coming to Alloy Navigator this fall, Allie is a versatile AI assistant that understands how you work and helps you get things done. It combines the context of your current task with years of knowledge accumulated across your system, broader expertise, and external sources you choose. Allie answers questions, analyzes information, and takes action, following processes tailored to your team.

Not All AI Tools Will Survive the Shakeout

Not every AI tool has staying power, and the ones that last are the ones that fit your organization’s strategy. AI is following the same arc as the cloud push and the dot-com era: a massive boom, then a contraction. Before you invest, ask what will actually make a difference in your org, and build from there. Watch the full IT Leadership Lab session — linked above.

How to Integrate NinjaOne with a SIEM

In this episode of NinjaOne01, Jeff Hunter, Field CTO at NinjaOne, walks through NinjaOne’s new SIEM Exporter App. The app is a dedicated place to set up and monitor the webhooks that send NinjaOne activity data to your third-party SIEM (Security Information & Event Management) system. Note: this is an early access feature, so contact your account manager to have it enabled for your account. What this video covers.

The invisible cost of poor digital experience: what happens when your company does not have DEX data

Your sales team missed an important meeting because a laptop froze in the middle of the presentation. The finance team recreated a spreadsheet three times because Excel closed by itself. None of these incidents became a ticket. None were recorded. But both cost money. Most companies measure IT health through technical indicators: servers up, systems online, tickets resolved.

How to Say No: Protecting Your Bandwidth

In IT, you’re pulled in a hundred different directions, sometimes those directions completely conflicting others. And when you finally fix one problem, another pops up in its place, like a technological whack-a-mole. So what do you do if you find yourself stuck in a tough spot? Your first inclination may be to fix the problem. After all, you’re a fixer by nature, so you should be able to take care of it all… right?

AlmaIQ: The Smart Concierge That Revolutionizes IT Support and Productivity

Discover how AlmaIQ, Almaden's conversational artificial intelligence integrated with Collective IQ (ITAM and DEX), is transforming the way teams and employees interact with your organization's technology. AlmaIQ connects users to corporate data, insights, and knowledge through simple natural language conversations, allowing you to diagnose device performance issues, check software status, and get instant answers without hassle.

Take Support Mobile Without Losing the Record

IT issues never wait until you're back at your desk. They hit during a client visit, a coffee run, or halfway across a parking lot — and being stuck without your laptop turns a five-minute fix into a fire drill. Meanwhile, back at the console, proving what happened during a remote session — for an audit, a compliance check, or a "wait, what did the tech actually do" conversation — is its own headache. And technicians and end-users sharing one login experience but needing two completely different views adds friction nobody asked for. What you'll learn.

Never Get Blindsided by a Ticket Again

A P1 ticket sits before anyone notices it's close to breaching. A config change goes out and three days later nobody can say for sure who signed off on it. The information exists somewhere — an email thread, a spreadsheet, someone's memory — but not on the ticket itself, which means by the time you go looking, it's already a bad conversation with a client or an audit finding waiting to happen. What you'll learn.

Endpoint Management with AIDriven Automation

In just two minutes, learn how our AI-powered platform unifies control across Windows, Mac, Linux, Mobile, and even VR/XR headsets. Discover how to eliminate tedious tasks with automated patching, zero-touch onboarding, and self-healing capabilities—allowing your team to focus on strategy instead of firefighting. What you’ll see in this video: How to achieve full visibility across your entire environment. The benefits of risk-based patching and continuous compliance. Proactive user experience optimization powered by AI. How to reduce risk and scale IT efficiency on a single platform.