Operations | Monitoring | ITSM | DevOps | Cloud

WhatsApp has become a major alerting channel for incident response teams. It's popular and for many, a great alternative to SMS. In our 2024 recap, we mentioned how Spike sent over 25,000 alerts on WhatsApp. It is now the 2nd most used alert channel for responders on Spike (rising from 4th spot in 2023). But... I will be the first one to admit – the WhatsApp alerts experience needed work to help responders react to incidents quicker!

Alerting Rules, Recording Rules, and Alertmanager This discussion is part of the basic monitoring series, an effort to eliminate confusion in monitoring for both beginners and experienced users.

In today’s digital world, businesses rely heavily on online services and applications. Whether hosted or open-source, a status page isn’t just a nice-to-have—it’s an essential part of your incident communication strategy. It helps IT and support teams keep users informed, build trust, and reduce the flood of support tickets during outages.

Another HIMSS is in the books, and after days of conversations, sessions, and navigating the Vegas maze of healthcare tech, a few key themes really stood out—especially around clinical communication.

Monitoring is only as good as the alerts that surface critical issues before they spiral out of control. With InfluxDB 3 Core and Enterprise, you can extend alerting capabilities beyond built-in solutions by leveraging custom Python processing plugins. Whether you need real-time notifications when thresholds are exceeded or advanced anomaly detection tailored to your infrastructure, developing custom alerting logic ensures you get the right alerts at the right time.

OpsGenie shuts down in 2027. Move to PagerTree—reliable, affordable incident management.

In a recent survey, it was discovered that 57% of software developers’ time is spent in meetings resolving performance problems rather than innovating software solutions. The culprit? A lack of full-stack observability. Without the right tools, IT teams are left playing a high-stakes game of “Guess That Outage” – leading to delayed response to critical incidents and excessive time spent in intense meetings focused on these incidents and their root cause.

Atlassian’s decision to retire OpsGenie by 2026 has left many businesses searching for a reliable alternative for incident management and critical alerting. SIGNL4 is a great replacement, offering a modern and mobile-first approach to alerting, escalation, and on-call management. SIGNL4 has been around for a few years now and has evolved into a rock-solid SaaS platform for mobile alerting and anywhere incident response.

We weren't caught by surprise by Atlassian’s recent announcement that Opsgenie will end sales in the summer of 2025 and discontinue the service in 2027. We heard from new clients who decided to favor ilert over Opsgenie that the Atlassian platform has stagnated for some time now. What did surprise us, however, were the alternatives Atlassian offered its existing Opsgenie users. ‍ We decided to write this explainer to help users make a knowledgeable decision and migrate smartly.