MSP

The latest News and Information on Managed Service Providers and related technologies.

Secret Keys to the Password Kingdom

Nov 21, 2019 By SolarWinds In SolarWinds

Building trust with customers is a must for MSPs. And because of the unique nature of MSPs, it’s not always easy. Your customers aren’t simply giving you administrative access to a few admin accounts—they’re sharing secrets which must be securely managed across all the systems, apps, and users you manage for them. Passwords, SSH keys, licenses, cloud infrastructure logins, and SaaS portal accounts are just the beginning. To solve issues quickly, your technicians can’t waste time locating the credentials needed to resolve issues and make users happy.

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Auvik Roadmap Update Nov 2019 - Webinar

Nov 8, 2019 By Auvik In Auvik

Our MSP partners know what features they need to make the most of Auvik—and our product team has heard their requests. That’s why we’ve made a bunch of updates to our network management software in 2019, and we’re planning even more heading into 2020. After all, ‘Wow our customers!’ is rule #1 of the Auvik Way.

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Logz.io for MSPs: Fast, Powerful Log Analytics Improves Customer Success

Nov 4, 2019 By Charlie Klein In logz.io

Managed Service Providers (MSPs) are on the hook to deliver reliable, performant, and secure services to their customers. Production issues or security incidents can threaten SLAs, customer contracts, and ultimately business reputations. To state the obvious, MSPs need to understand what is going on in their environment so they can effectively identify and diagnose production issues before they impact customers. This is the idea behind “observability.”

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What Does Wi-Fi 6 Mean for MSPs?

Oct 29, 2019 By Annette Hynes In Auvik

Wi-Fi 6, or 802.11ax if you want to get technical, is the latest version of the 802.11 standard for wireless network transmissions that we all know as Wi-Fi. And if you’ve been on any tech news websites lately, you’ll know the topic is taking the tech world by storm. To get to the bottom of all the Wi-Fi 6 buzz, we talked with Lee Badman, a wireless network architect and expert, about what it means for MSPs and whether they should buy into the hype.

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The Importance of Engineer Walkabouts

Oct 22, 2019 By Richard Tubb In Auvik

A core tenet of managed services is the ability of an MSP to support multiple clients, in various locations, all without ever leaving your desk. While this approach is more efficient and profitable than dispatching engineers out to client sites to deal with every support ticket that comes in, there’s a catch. The challenge is when you become good at doing managed services in this way, you don’t have much of an excuse to visit your client sites at all.

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Continuum Navigate East 2019: 4 Cybersecurity Takeaways

Oct 8, 2019 By Annette Hynes In Auvik

At the beginning of October, conveniently dubbed National Cybersecurity Awareness Month, the Auvik team descended on the city of Pittsburgh to attend Continuum Navigate East 2019. With recent MSP-targeted ransomware attacks fresh in the minds of all attendees, cybersecurity took the event by storm—from keynotes to casual conversations, there was no escaping it. What was everyone saying? We put together a list of four key takeaways from the event to fill you in.

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4 Key Takeaways From the 2019 Managing Network Vendor Diversity Report

Oct 1, 2019 By Annette Hynes In Auvik

In 2018, we released the inaugural Managing Network Vendor Diversity Report, where we discovered that MSPs face a serious challenge: There’s high vendor diversity in the network hardware they operate. In the short year since then, the managed services industry has experienced a lot of change: tech trends are evolving, new products are being released, and client expectations are growing. So what was true in 2018 might not be any longer.

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10 Things To Look For In an MSSP

Sep 4, 2019 By Graylog In Graylog

Managed Security Service Providers (MSSP) are IT companies that operate some portion of their customer’s security infrastructure such as firewalls, VPNs, spam / antivirus systems, and intrusion detection tools.

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6 Awesome TED Talks Every MSP Needs to See

Sep 3, 2019 By Annette Hynes In Auvik

As the managed services market becomes increasingly competitive, you’re likely looking for ways to boost your MSP’s productivity and efficiency. You’ve already got a stellar PSA, RMM, and network management tool, but you need something more. You need something like a TED Talk… or six… to inspire fresh ideas and make your MSP the best it can be. That’s why we surfed the web and found six seriously awesome speakers to bring you a new perspective on your business.

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How Can MSPs Capitalize on Cloud Services?

Aug 12, 2019 By AlertOps In AlertOps

Managed service providers (MSPs) simplify IT for global organizations of all sizes — and cloud services present new opportunities that enable these service providers to grow their revenues. Now, let’s take a closer look at MSPs and how they can capitalize on cloud services.

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