Operations | Monitoring | ITSM | DevOps | Cloud

June 2023

Simplifying MSP operations with built-in PSA and RMM capabilities

In this session, we will delve into key #PSA features and discover how they empower #MSPs to centrally manage accounts, track time and automate billing processes, and manage resources, tickets, and projects to help you simplify your IT service delivery operations. Additionally, we'll see how native #RMM integrations in ServiceDesk Plus MSP can help you remotely manage your clients' IT from a central console.

Business Transformation: Why It's Important for Our Partners

N-able started its Business Transformation Program a few years ago, and since then it’s been helping N-able partners boost their business growth. In a recent video shot during Empower in Prague, Robert Wilburn, VP partner growth, and Chris Massey, senior product marketing manager, Partner Success, discussed how and why it was important for N-able to create this program for its partners.

Network visibility makes all the difference! The key to Managed Service Providers to protecting your customer data

In a world where technology is ubiquitous, network security is of paramount importance. Every day that goes by, cybercrime evolves and becomes more sophisticated. They improve the materials of their balaclavas and spend more on incognito sunglasses. In 2015, the damage caused by cybercrime already cost the world 3 trillion dollars, since then the figure has only multiplied. No wonder companies are looking for ways to protect themselves against cyberattacks, don’t you think?

Venkateshan Veerappan relies on ManageEngine MSP for managing their multi-client environment

Venkateshan Veerappan, Tooling Leader and Senior IT Consultant, talks about how the MSP suite of ManageEngine helped their organization with their client audit requirements and also effortlessly adapt to remote management during the pandemic. Venkateshan shares his story of partnering with ManageEngine MSP products to meet all the needs that they have as a service provider.

Best Backup Software for Businesses

In this day and age, reliable data backups are essential for the success of every business or organization that uses technology. There are many effective data backup software solutions that you can rely on to keep your data safe. However, when it comes to choosing a provider to safeguard critical data, organizations don’t want “good” options; they want the best. As you search for a new provider, reference this list of the best backup software for businesses in 2023.

MSP Guide to Navigating an Impending Recession

Amidst mounting pressure from macroeconomic headwinds, businesses must prepare for declining consumer spending, less investment, and tighter credit conditions to survive. Managed Service Providers (MSPs) play a valuable role in helping businesses to navigate upcoming economic downturns, from optimizing costs to providing scalable solutions.

What is an Endpoint Device? Overview for IT Professionals

Endpoints can be found in a variety of industries and settings, but we’ll be focusing on endpoint devices within IT environments. In this article, we provide a general overview about what endpoint devices are, the purpose they serve, as well as how you can better manage and protect these devices within your organization.

Server Backup: 5 Best Practices

There are plenty of disturbing data backup statistics everywhere you look. For instance, “60% of backups are incomplete and 50% of restores fail,” Ontech systems confirms. According to Invenio IT, “ 72% of all users had to recover from a data backup at least once in the past year, and 33% had to do so more than once.” All these statistics make one fact crystal clear: data backup software is essential for every organization.

5 Easy Automation Opportunities to Simplify Your IT Processes

Ask Maria von Trapp from the Sound of Music what her favourite things are, and she’ll quickly rattle off a list including, raindrops on roses and whiskers on kittens and even brown paper packages tied up with strings. But over the years if you’ve ever asked me what my favourite things are (to Automate), I’ve often struggled to give an answer. The problem is, there is so much to choose from and where do you begin?

N-sight PME Update-Exploring Granular Patch & Best Practices

The Patch Management Engine (PME) in N-able N-sight RMM has been updated! I cannot stress how excited I am for granular patching. With the ever-changing security landscape in today’s world, we need more control over patching than ever. In this blog, I will quickly review the PME updates and give some quick-hit best practices that have served me well in the real world.

How to Check & Monitor Disk Space Remotely with PowerShell Script

Monitoring disk space is a basic but core component of proactive IT support, critical to reducing ticket volume and maintaining system health and stability. Running low on or running out of disk space can obviously be responsible for a host of issues and user complaints — from application failures to complete system crashes — so creating alerts for when drives fall below a specified threshold is a great way to head those off.

What Do Our Users Love About Cove Data Protection?

At N-able’s recent Empower partner event in Prague, we took the opportunity to ask some Cove Data Protection users what they actually think about the product. Naturally, we were pleased to hear so many positive comments, but we also found that their reasons for choosing Cove varied, as did the capabilities they value most. Here’s a little sample.

What is Shadow IT and How Does SaaS Monitoring Help?

The dawn of the SaaS-first era, paired with the proliferation of Software as a Service (SaaS) applications, has undoubtedly reshaped the business landscape. Organizations now have an arsenal of SaaS tools at their disposal—everything from email to CRMs, to file sharing to AI tools that make their job easier. These SaaS tools foster innovation, streamline workflows, and ultimately drive profitability.

Transforming Your Business through Security Offerings

Many service providers are wondering how to best position their security offerings in the current market. This exclusive, two-day program helped MSP executives and security leaders answer: What positions can I take and what are the trade-offs? How will they impact my go-to-market approach? Should I build capabilities internally, or partner externally? What are growing security providers doing differently and better?

Mindset of an MSP considering M&A

Perry Bowles, technical director for Ziptech Services, shares his story of starting and scaling an MSP. Bowles tells of a conversation that led to a meeting with a total stranger turned business partner nearly 20 years ago. 'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today.

Challenges of Starting an MSP

Perry Bowles, technical director for Ziptech Services, shares his story of starting and scaling an MSP. Bowles tells of a conversation that led to a meeting with a total stranger turned business partner nearly 20 years ago. 'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today.

4 Reasons You Should Monitor for BSOD (Blue Screen of Death)

As N-able Head Nerds we are continually looking for ways our partners can better support their end-users. So it’s hugely beneficial for us to visit with our partners when we can to see all the different approaches they take in supporting their customers. On a recent trip to South Africa, Marc-Andre Tanguay visited First Technology KZN in Durban. Whilst there the team showed Marc-Andre the custom BSOD monitor they had built to detect if a machine had suffered the dreaded Blue Screen of Death.

What is Android Mobile Device Management (MDM)?

Mobile device management (MDM) is software that enables organizations to support, automate, control, and secure mobile devices that are connected to the workplace and that have access to organizational data. MDM software is needed for each type of operating system because they all function a little differently from one another. Android MDM is software designed specifically for mobile devices that run the Android operating system (OS).