Data loss can cause big problems for managed service providers (MSPs) and their customers. With an MSP backup and disaster recovery (BDR) solution in place, MSPs can guard against data loss following a cyber attack, hardware failure, or any other IT incident.

Monitoring is a major part of a Managed Service Provider or MSP. After all, it emerged as remote management and monitoring (RMM) of servers. However, today MSP’s scope is well-defined and distinguished from standard RMMs. Nevertheless, monitoring is still a key service that these companies provide to their clients. Managed service providers take care of all the IT infrastructure of their clients.

Managed service providers (MSPs) need the right tools to get the job done quickly and securely. MSP tools dictate control over everything from virtual machine (VM) management and database administration to application and server monitoring. They can also help MSPs oversee IT infrastructure. MSP tools are valuable, but not all tools are created equal.

Today’s organizations face ransomware, malware, and other cyber attacks, and managed service providers (MSPs) need an incident response plan (or “IRP”) to mitigate against these threats. In a recent survey of 200 MSPs, 74% of respondents said they have suffered a cyber attack, and 83% noted their small and medium-sized business (SMB) customers experienced one as well. Yet, with an incident response plan (IRP), MSPs can protect themselves and their customers against cyber attacks.

Managed service providers (MSPs) require automation, so they can deliver fast, efficient IT services that meet customer expectations. But, MSP automation can be difficult — and the longer it takes an MSP to automate IT service management (ITSM), the further it falls behind its competitors. Today’s MSPs face several challenges relative to automation, including: 1. Complex Scripting Language IT technicians may need to learn a complex scripting language to leverage an ITSM platform.