Operations | Monitoring | ITSM | DevOps | Cloud

May 2024

alertops

Steps to Building Strategic Vendor Partnerships for Enhanced End-User Value

May 17, 2024 By AlertOps In AlertOps
Vendor partnerships are the core of the MSP business model. These partnerships enable MSPs to offer vital services like data backups, cybersecurity, and cloud solutions to complement their offerings. These partnerships provide unique competitive differentiators that help MSPs stand out in a crowded market when well-managed. Strong vendor relationships are vital to achieving growth and establishing a solid brand presence.
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The State of M&A, and Centralized vs. Decentralized Acquisitions with Matt Takhar

May 16, 2024 By N-able In N-able
Explore the reasons behind the decline in global channel M&A activity in 2023 and the increasing number of buyers compared to sellers in this conversation with Matt Takhar, Business Development Director at N-able. Takhar also delves into the factors driving M&A, such as the need for strategic fit and expansion into new markets. The conversation highlights two key models for structuring MSP acquisitions: the centralized model, where the acquired MSP is consolidated into the buyer's brand, and the decentralized model, where the acquired MSP retains its own brand but receives support from the buyer. The pros and cons of each model are discussed, along with the importance of due diligence for both buyers and sellers.
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NinjaOne

10 Best IT Asset Management Software

May 16, 2024 By Chiara Quiocho In NinjaOne
IT asset management (ITAM) software enables managed service providers (MSPs) and IT teams to manage IT assets efficiently and ensure they work efficiently. Assets refer to hardware such as desktops, mobile devices, printers, and servers, as well as intangible assets such as software licenses and digital data. ITAM solutions streamline the entire lifecycle of IT assets, from configuring and deploying new assets to monitoring their usage to ensuring data security when decommissioning assets.
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N-able

Leveraging Google Business Listings and Reviews to Grow Your MSP

May 14, 2024 By Tracy Trottier In N-able
In today’s business environment, much of the success of any MSP relies heavily on their online presence and reputation. This is because the vast majority of business consumers use the internet as their first port of call to discover, research, and select service providers. In this blog, I’m going to look at the pivotal role Google Business Listings can play in this process and how getting reviews for your MSP businesses can help to foster growth and enhance credibility.
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auvik

NetFlow Analyzers: Definitions, Key Features & Use Cases

May 14, 2024 By Nolan Greene In Auvik
Imagine your company’s network is like a busy city’s road system. Just like roads have traffic moving back and forth, your network has data packets traveling to and from destinations. But when the roads get too crowded, or a suspicious vehicle makes its way onto the highway, it can cause traffic jams and security incidents that impact the organization. That’s where NetFlow analyzers come in. In this article, we’ll break down the basics of NetFlow analyzers.
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NinjaOne

Shadow IT: A Drag On Business You Should Manage

May 13, 2024 By Miguelito Balba In NinjaOne
By its very nature, shadow IT is often unseen by IT security teams. This oversight routinely risks organizations violating data privacy laws, distorting IT budgets, and being exposed to nefarious actors. In a remote work environment, shadow IT poses a new threat that must be actively managed. → Download your free Shadow IT Report.
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N-able

How, and why, we applied machine learning to Cove Continuity, part 1

May 13, 2024 By Sergey Shaminko In N-able
Over the next three blogs, I want to explain how we used machine learning to increase Cove Continuity boot-check accuracy to 99%. Cove Continuity offers the ability to restore source (protected) servers/workstations to virtual machines (VMs) in Hyper-V, ESXi, or Azure. After a VM is restored, Cove performs a boot-check test to prove that the system was properly restored.
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NinjaOne

What Is Credential Management? Definition & Best Practices

May 10, 2024 By Raine Grey In NinjaOne
Credential management is a security practice that secures and protects all types of credentials (such as passwords, certificates, and keys) within an organization. It identifies and authenticates users who can access specific information, ensuring that sensitive and mission-critical data are always protected.
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NinjaOne

MSP pricing: Which pricing model is right for you?

May 10, 2024 By Raine Grey In NinjaOne
MSP pricing is a topic we frequently get questions about. What pricing models should be considered? How much should Managed Service Providers (MSPs) be charging per user? In this post, we’ll answer those questions by digging into how MSPs can make their own calculations using various tools, such as an MSP pricing calculator and sample MSP services template, to ensure their managed services agreements stay profitable over time.
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Hitting the Right Notes: Luis Giraldo's Path to Advocating for MSPs

May 9, 2024 By N-able In N-able
In this revealing episode of "Now That's IT," Luis Giraldo, Chief Experience Officer at ScalePad, shares his unique journey from a world-class musician to a revered MSP advocate, discussing cthe pivotal transitions and decisions that shaped his career and how his background in music provided a rhythmic foundation for his innovative approach to MSP advocacy.
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N-able

PSA, ITSM, or ESM: Choosing the Right Platform for MSPs

May 9, 2024 By Jason Murphy In N-able
Choosing the right management platform is crucial to Managed Service Providers (MSPs) that need to scale their business and improve service delivery. But with options like PSA, ITSM, and ESM available, how do you know which is right for your particular maturity level? In this blog, I want to quickly help you find your level when it comes to service delivery, by breaking things down into three simple stages: Ealy, Developing, and Mature.
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N-able

Demystifying Zero Trust: Understanding the Zero Trust Security Model

May 8, 2024 By Pete Roythorne In N-able
In the previous blog post we looked at why it’s important for MSPs to get to grips with Zero Trust and Zero Trust Network Access, as well as how to explain the benefits to customers. In this post we’re going to take a deeper dive into some of the philosophy and principles behind Zero Trust.
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NinjaOne

Top Vulnerabilities and the Power of Patch Management

May 8, 2024 By NinjaOne In NinjaOne
The cybersecurity landscape in 2023 was increasingly complex, marked by sophisticated types of cyber threats such as ransomware and cyber espionage. Over half of the high-risk vulnerabilities were exploited by threat actors, with ransomware payouts averaging a significant $1,542,333, up from $812,380 in 2022. Phishing attacks dominated, accounting for over 80% of incidents, and 57% of organizations experienced frequent phishing attempts. Additionally, 4,000 ransomware attacks occurred daily since 2016.
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NinjaOne

What is Early Launch Anti Malware? An Overview

May 8, 2024 By Lauren Ballejos In NinjaOne
In an era dominated by digital advancements, cybersecurity has become the cornerstone of technological integrity and trust. The pivotal role of cybersecurity in today’s digital landscape is exemplified by the exponential rise in cyber threats—ranging from ransomware to sophisticated phishing attacks—that demand increasingly robust defensive mechanisms.
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NinjaOne

Your DevOps Checklist: 7 Software Deployment Best Practices

May 8, 2024 By Lauren Ballejos In NinjaOne
Failures and bugs are all too common during software deployment, even with the best development teams. Following software deployment best practices helps you increase efficiency, improve security, and bring products to market faster. This article combines the seven most valuable practices your team can start implementing today.
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opsmatters

Tech Headaches Begone: 7 Insider Tips for Effortless Business IT Solutions

May 4, 2024 By OpsMatters In OpsMatters
In this digital age, having efficient business IT solutions is paramount to ensure seamless operations. However, navigating through the complex IT realm can be overwhelming. Fortunately, you can rise above the challenge through business IT solutions catering to your business's specific needs. This article lists seven insider tips to help you achieve effortless business IT solutions.
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NinjaOne

10 Best IT Help Desk Software Solutions for IT Professionals

May 2, 2024 By Victor Cusi In NinjaOne
IT help desk software assists IT professionals in ensuring IT health and providing ongoing support for IT environments. It is essentially the backbone of IT operations. Since this software is vital, finding the perfect solution for your organization is key. We’ve investigated possible solutions and compiled the best IT help desk software solutions to help you find one that fits your organization’s needs.
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N-able

World Password Day: 5 Best Practices for Password Management

May 2, 2024 By Laura Moise In N-able
In a world where data carries such huge importance, safeguarding sensitive information is critical for all organizations. In our current landscape, where cyber threats lurk around every corner, passwords serve as the frontline defense, shielding both MSPs and their customers from potential breaches and data compromises. World Password Day, is the perfect opportunity for MSPs emphasize the importance of robust password management to their customers.
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N-able

Four Common MSP Marketing Mistakes and How to Avoid Them

May 2, 2024 By Tracy Trottier In N-able
Marketing plays a pivotal role in helping to drive MSP growth and success. Yet, this is something that many MSPs can struggle with and too often find themselves grappling with common marketing mistakes that can hinder their ability to attract and retain clients. From overlooking the importance of a cohesive brand identity to neglecting the power of data-driven decision-making, these are just some of the things that can prove detrimental to an MSP’s bottom line.
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