Operations | Monitoring | ITSM | DevOps | Cloud

May 2021

How To Increase Efficiency by Empowering MSP Employees

The success of any managed service provider (MSP) is dependent on the people who work for it. When MSP employees are dissatisfied, unhappy, or unengaged they will be less be motivated, efficient, and productive. Employees make or break a company, so it’s vitally important to keep them satisfied with their work.

5 tips for choosing a managed database service provider | Aiven Cloud Chats

Aiven's Senior Solution Architect David Esposito goes through five important tips on choosing the right DBaaS vendor for your situation. Having these in your back pocket when you're looking for your future service provider should make the process a bit easier. And ultimately help you make the right choice! TIMESTAMPS

RMM Release Notes: New Apple Commands, AV and Backup Checks, New EDR Release and more!

No doubt you’ll have noticed RMM recently had a little palette refresh with the launch of N-able, which we’re super excited about. Important: Make sure you update the agent version on all your devices regularly to take advantage of feature enhancements, bug fixes and security updates. Go to Agent — Agent Auto-update Settings. Apple Device Management: New ‘Remote Wipe’ and ‘Checkout’ commands for ADM-enrolled Macs, so Macs and iOS now offer the same set.

Optimized billing and customer management for AWS MSPs

Cloud MSPs or managed service providers are great at helping companies properly leverage the public cloud, typically handling cloud strategy, implementation and day-to-day operations for their customers. However, when it comes to things like customizable billing, analyzing cloud spend per customer, optimizing cost and increasing profit margins, MSPs are over-burdened with complex, manual processes.