It’s common for an MSP to question the value of Microsoft Intune when it comes to managing their customers. There are a few common concerns that tend to come up, including the pricing structure and the lack of multi-tenancy. It’s also something new that the MSP and their staff may need to learn. With that said, is MS Intune bringing value to the MSP’s table? Is there some potential to be leveraged out of using Microsoft’s MDM as a managed service provider?

Insight reports that 55% of small to medium business (SMB) owners feel that the tech tools and solutions they use are getting in the way of them progressing and using newer IT tools. Unfortunately, a lot of these organizations definitely feel stuck because they lack the knowledge of how to advance their tech. What if you didn’t have to be the one to oversee all the tech in your business?

For the last couple of years, most of us have been working from home. Pandemic has changed the world of networking and events. Events went virtual because of lockdowns. Now they’re becoming in-person again. These events are a great way to drive new business. Exhibiting at shows can be expensive, but you can achieve a lot as an attendee. You’ve probably spent quite some time building your digital presence in the last couple of years.

At our N-able Empower event held in Las Vegas last month, our CEO John Pagliuca spoke to more than 400 of our MSP partners about the fact that he while doesn’t believe anything is recession proof, he does believe that the MSP industry is recession resilient.

Leaving software unpatched is one of the most basic, unforced errors an executive can make, but companies large and small keep learning this the hard way. Keeping software up-to-date is harder than it seems, so even when execs are aware of the importance of patching, the sheer volume of needed fixes and the high error rate mean that not every company stays protected.

Service Level Agreements (SLAs) are instrumental to the modern MSP business. Establishing expectations with clients is the first step to delivering valuable services and maintaining a positive client experience. In this article, we’ll discuss the key metrics to include in an SLA document as well as best practices for SLAs. With this knowledge, you’ll be able to create the most comprehensive SLAs in 2022 and beyond.

With customers’ Microsoft environments becoming more sophisticated, the days of MSPs being hired to ‘just’ service an organization’s Microsoft 365 needs are long gone. Pre-pandemic, tasks typically revolved around new client setups, migrations, and updating existing Microsoft setups. It’s a different story now. MSPs are focusing their time on digital transformation, which means that more processes are needed to manage tenants. So, how can processes be more efficient?

Cyberthreats and cyberattacks continue to grow more advanced and complex, making them much harder to stop. In fact, a recent study showed that cybercriminals can penetrate an organization’s network and access network resources in 93 out of 100 cases. The odds of keeping cybercriminals away don’t look hopeful for organizations across all industries.

With the complex and chaotic nature of IT services, MSPs often stay ‘afloat’ by concentrating on day-to-day operations. In doing so, it’s easy to lose sight of the bigger growth opportunities. Scaling is a challenge many MSPs face. Some struggle to develop a clear strategy, while others don’t know the focus areas to help them succeed. If you’re not built to scale, you could miss out on opportunities to win market share.

There’s more to running a cloud service provider (CSP) business than simply offering an excellent service. Chances are, in time, you will want to grow and scale. However, for many, this is intimidating. Where do you start? How can you create sustainable profit? Even the most progressive CSPs face challenges; they haven’t just built a high-quality customer base out of thin air.

For managed service providers (MSPs), business revolves around their clients. Tasks like endpoint management, network monitoring, IT security enhancement, and SLA management are routine in the life of an MSP technician. Most standard tasks are handled through two major tools, namely remote monitoring management (RMM) and professional service automation (PSA) tools.

It’s common for an MSP to question the value of Microsoft Intune when it comes to managing their customers. There are a few common concerns that tend to come up, including the pricing structure and the lack of multi-tenancy. It’s also something new that the MSP and their staff may need to learn. With that said, is MS Intune bringing value to the MSP’s table? Is there some potential to be leveraged out of using Microsoft’s MDM as a managed service provider?

As MSPs begin to grow and mature their businesses, resource efficiency is a common area of focus. It makes sense: if you want to deliver the same high service level (or better) to more customers without making huge investments in staff and equipment, efficiency and standardization are clearly the way forward. Backup is an area that is especially ripe for improved efficiency for most MSPs.

There is an increasing amount of technology used by businesses, from applications to entire networks. More technology means that there are more opportunities for errors or vulnerabilities in these systems to be exploited. With all those opportunities, it’s no wonder why these technological errors continue to be exploited by experienced hackers. What’s worse is that, according to Ponemon, 37% of businesses aren’t even scanning their IT environment for these vulnerabilities.

“I’m not a big enough business… I’m too small… no one will want to hack me.” “I don’t have anything of any importance that anyone would want… I’m not terribly concerned.” “It hasn’t happened to us yet, so it isn’t something I’m worried about.” “What you’re proposing seems like overkill to me. And besides, we don’t have the extra funds in our budget anyway.

Over the past few Boot Camps I’ve done since becoming a Head Nerd, automation has been a continuing topic of discussion, and one that brings up various roadblocks. Many of the MSPs that I have talked to one-to-one after the Boot Camps have said they were “embarrassed” to ask more questions about automating their service delivery as they didn’t want their peers “laughing” at them. If you fall into this category, don’t panic!

Without a doubt, a data recovery solution is essential when it comes to maintaining security and business continuity. Backups give you important survival options when ransomware hits, a laptop is lost, or someone accidentally deletes a folder full of important files. Without those safe, secure, redundant copies of your most important data, you’d be left out in the cold.

It’s true that network assessments take time, but they are worth every second. Today, businesses around the globe struggle to keep their networks and data secure. In fact, TechTarget’s list of 2022 cybersecurity statistics announces that “the cost of cybercrime is predicted to hit $10.5 trillion by 2025.” However, with routine network assessments, businesses can reduce threats and keep their IT infrastructures running smoothly.

Are your technicians struggling to find efficient ways to handle manual work? Or is your business at capacity and not able to keep up with the growth of your business? You’re not alone. There are many MSPs needing easier ways to manage large workloads. In today’s busy tech space, if your businesses can’t keep up with the pace, you’ll likely face big issues. Many companies are falling short at the most basic of admin tasks, like managing large volumes of Microsoft 365 licenses.

Since the start of the pandemic, our MSP and IT Pro partners have been the ones responsible for enabling the infrastructure to support the new hybrid workforce and transition the businesses around them to the cloud. As these new paradigms continue to embed themselves in our business realities, you, as MSPs and IT Pros, are perfectly placed to take control of the challenges of moving to the cloud and helping your customers and your organizations take advantage of the opportunities they bring.

When it comes to cloud adoption, the analogy I always use is that our networks used to be built like castles. We put all our servers and users inside, and we had big walls to protect everything. Today, we’ve shifted large parts of our businesses outside of these walls, and moved them to various cloud and SaaS providers. As a result, we no longer always have the knowledge or expertise to secure and protect them.

Customer data protection is important to every business that wants to protect its financial security and its reputation -- but it’s even more important for managed service providers (MSPs). When talking to your clients, you’ll probably tell them that a huge reason why protecting customer data is mission critical is because their entire business depends on it.

September included five new NinjaOne releases and hotfixes, providing a variety of new features and capabilities across scripting, documentation, ticketing, and more. Let's dive in.