AIOps is fast changing from a technology that was viewed with skepticism to an industry-changing innovation responding to the challenges of managing multifaceted, hybrid IT environments. Recently, our partner Pinnacle Technology Partners (PTP) hosted a panel discussion entitled: “Improving IT Management & Automation with AIOps,” led by Gary Derheim, VP of Managed Services & Marketing at PTP who interviewed executives and technical experts from PTP and OpsRamp.

Networks are growing more complex by the day and to monitor them effectively, organizations need to invest in technical know-how, expensive tools, and costly operations. To avoid the overheads of cost, effort, and time, and to ensure constant availability of networks, more and more organizations are turning to managed service providers (MSPs) to manage their network. In fact, the global market for MSPs has been steadily growing and is expected to cross $300 million in the next few years.