“Hello, my name is Eric, and I am a Backup Nerd.” When spoken during an introduction, that statement might easily be mistaken as insulting or demeaning to myself and others. In some circles, it could easily be interpreted as a call for help or as my acknowledgement (or “first step”) to admitting that I might have a problem. Head Nerd, specifically the backup variety, has been my professional title for the past few years and I fully embrace it.
Technology has become increasingly prevalent in business operations, to the point that it's practically mandatory. IT assets can range from individual computers to entire networks. Since there are typically countless different IT assets, the process of IT Asset Management has become increasingly essential.
Owning an IT business isn't for the faint of heart. Risk naturally comes with the territory, but according to successful MSP veterans, owners can do several key things to mitigate their risk and give themselves a foot up over the competition. Instead of preparation and proactivity, many businesses find themselves where quick reactions to risks that arise are the only way forward—business whack-a-mole, for lack of a better term.
There is a great deal of marketing guidance out there on what MSPs can do to help drive new leads into their organization. One thing that is going to make all the difference in the world between a prospect reaching out and engaging with you, or clicking that back button, is making sure your website is the very best that it can be. Many marketing experts agree that the most important asset MSPs have at their disposal from a marketing perspective is their website.
In recent weeks, international headlines have been dominated by the Russia-Ukraine war and its potential to escalate into cyberspace due to punishing economic sanctions by the west. On March 21st, 2022, the Biden administration released a statement calling for the public and private sector to “accelerate efforts to lock their digital doors” in light of the Russian cyber threat.
In this day and age, important business information is more likely found stored on networks and devices than recorded on physical paper. If a disaster strikes and the safety of your data is compromised, having solid backups in place is the key to reduced RTOs (Recovery Time Objective) and having peace of mind. Multiple backup types are available to store and secure your data safely. Let's discuss the different types of backup, their features, and the benefits of each type.
Is your Central Processing Unit (CPU) maxing out and slowing your PC to a crawl? There's a good chance you have experienced this issue if you run high-demand software for things like graphic design, video editing, or gaming. It can be frustrating enough without factoring in how hard it can be to trace down the source of the problem. In this article, we'll look at how to remedy high CPU usage on your machine or machines.
This blog post is a companion piece to our Advanced Automation in NinjaOne webinar, providing step-by-step instructions for setting up the Auto-Install Applications example explored during that webinar. The full webinar recording provides multiple examples, tips, and suggestions. This blog post and webinar recording should be consumed together, click here to jump ahead to an in-depth explanation of the auto-install example or you can view the entire recording below.
One of the best parts of my job is helping our partners work through challenges. In these situations, I usually review their N-able N-central® configuration and offer suggestions on operational adjustments they can make to best align their service delivery to their RMM. I also enjoy working with leadership, such as the managing VP or director of IT, who can invoke real transformational change in their organization.
Since the start of the pandemic, MSPs have faced extraordinary challenges—in many cases, carrying the burden of responsibility for ensuring their customers are able to continue operating in the face of an uncertain and constantly changing business environment. At the same time, they have also had to adapt their own ways of working in order to continue to operate and survive.
When it comes to the world of IT, many things can go wrong on devices and with software. These imperfections can often result in security risks and vulnerabilities, so patches are applied to fix any defects. Patch management consists of managing the identification and remediation of these vulnerabilities in your IT environment. Patching is one of the most important components when it comes to managing IT vulnerabilities, so it is crucial to have an effective patch management policy in place.
Ransomware is on everyone’s minds these days, with attacks against small businesses, hospitals, and local governments increasingly in the headlines. Managed IT service providers are experiencing a dramatic increase in attempted cyberattacks.
Here at N-able, we have identified three key market segments that today’s MSPs fall into: Emerging Market, Growth Market, and Elite Market. What we are starting to see happening among these three tiers is a growing disparity developing where MSPs will need to make difficult decisions about the future and how they should be moving their business forward in the years to come. Unfortunately, if MSPs fail to address this growing market disparity, they are going to be left behind.
Apple once ran, and caught a reasonable amount of flak for, an ad that implied Macs didn’t get viruses. The PC (John Hodgman) in the ad says there were “114,000 known viruses” for PCs in 2006, to which the Mac (Justin Long) replies, “PCs. Not Macs.” While misleading, it’s technically correct, which may have been sufficient to avoid truth-in-advertising lawsuits.
Script automation allows IT professionals to use automation software to leverage scripts in a managed framework to optimize various mundane tasks. With automation being the key to running a swift and responsive IT department, scripts are essential for any network administration arsenal.
Today, we’re pleased to announce that Ninja Ticketing has exited beta and entered general availability, giving our partners a flexible, easy-to-use ticking solution built specifically for IT workflows. Since debuting in September, NinjaOne has over 350 customers actively using Ninja Ticketing as their primary service desk software.
Server and IT infrastructure monitoring are critical to ensuring the performance and longevity of your client systems. Even more so, remote monitoring technology, in particular, has helped define the entire modern IT industry. In this post, we’re going to discuss several of the main monitoring concepts, including metrics, alerting, and monitoring, and why they are important.
I’m in the middle of planning a family celebration for my daughter’s upcoming Confirmation ceremony. The invitations have gone out, I’ve booked the restaurant where we will have lunch afterwards, and I’m currently sourcing a local bakery for the cake and sweets table. While scrolling through Facebook the other day, one of my friends “Liked” and tagged a new local bakery.
The best free and open-source software are tools that users simply cannot live without — they make everyday tasks on Windows, Mac, and Linux easy without any of the associated costs or licensing fees that come with pay-to-play solutions. For some quick background, open-source software took off during the earlier days of IT in the late 1990s and has changed the world ever since.
Ninja Ticketing has been out for just over 6 months and is now generally available to all customers. Our 5.3.1 release adds a ton of improvements based on both our strategic roadmap for ticketing and early adopter feedback.
Ninja's feature-packed 5.3.1 release provides a ton of out-of-box functionality, better reporting, and improved user permissions. 5.3.1 also includes major updates to Ninja Ticketing that you can read about here.
On the recent Q3 earnings call, N-able CEO John Pagliuca perfectly captured the mood in the MPS market. “Some in the industry refer to the MSP era we are in right now as the golden era for the MSPs,” he said.
