Monthly Archive

AI Agents Need Guardrails: Building Autonomous IT with Resolve Agent Lab | Agents of IT

Aug 19, 2026 By Resolve In Resolve

AI agents are moving fast. For enterprises, the bigger question is how to make them useful, trusted, and safe enough to take action. In this episode of Agents of IT, Zach Austin and Ian Coppock unpack what it takes to move from experimenting with AI to operationalizing agentic AI across the enterprise. They explore why organizations are racing to deploy AI before defining the problems they want to solve, why governance and scoped responsibilities are critical, and why the real value of AI comes from fixing and orchestrating the workflows underneath it.

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AI Agent Builder: Create Agents That Fit Your IT Environment

Aug 18, 2026 By Zack Austin In Resolve

AI agents are quickly becoming part of the enterprise automation conversation because, among other things, they help teams move faster. But there is a major difference between an AI agent that sounds useful in a demo and an AI agent that is ready for production. Production agents need scope. They need to know what they own, which systems they can touch, which workflows they can run, which teams they support, and where the boundaries are.

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IT Automation: What It Is and How to Get Started

Aug 11, 2026 By Derek Pascarella In Resolve

Key Takeaways IT teams are supporting more users, systems, alerts, and services without a matching increase in headcount. Employees also expect immediate support, while businesses want critical services to remain available around the clock. Manual handoffs cannot reliably meet both demands. This guide explains what IT automation includes, how its approaches differ, and how to choose a practical starting point. It also links to deeper resources for each major category.

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Best IT Orchestration Tools for ITSM: 5 Platforms Compared

Aug 6, 2026 By Resolve In Resolve

What are the best IT orchestration tools for ITSM? Compare Resolve, ServiceNow, PagerDuty, BigPanda, and Splunk ITSI across workflow automation, governance, integrations, alert correlation, incident response, and enterprise scalability. In this video, you’ll learn: These platforms are not identical. Resolve focuses on orchestrating workflows across systems. ServiceNow centers automation around ticketing and CMDB governance. PagerDuty specializes in incident response. BigPanda focuses on event correlation and triage, while Splunk ITSI provides service intelligence and event analytics.