Best IT Orchestration Tools for ITSM: 5 Platforms Compared

Resolve

Aug 6, 2026

What are the best IT orchestration tools for ITSM? Compare Resolve, ServiceNow, PagerDuty, BigPanda, and Splunk ITSI across workflow automation, governance, integrations, alert correlation, incident response, and enterprise scalability.

In this video, you’ll learn:

Which platform capabilities fit different IT operating models
How Resolve enables cross-system orchestration and automation
How to evaluate alert correlation and incident automation
How to run a 30-day pilot and build a defensible vendor shortlist

These platforms are not identical. Resolve focuses on orchestrating workflows across systems. ServiceNow centers automation around ticketing and CMDB governance. PagerDuty specializes in incident response. BigPanda focuses on event correlation and triage, while Splunk ITSI provides service intelligence and event analytics.

Use the four-part evaluation framework in this video to identify the best IT orchestration platform for your workflows, integrations, governance requirements, and operational scale.

Explore Resolve IT automation and orchestration:
https://resolve.io/

Chapters

00:00 Best IT orchestration tools for ITSM

00:16 Define your ITSM workflow requirements

00:28 Four questions for evaluating orchestration tools

00:43 Compare the IT orchestration vendor landscape

01:00 Platform capabilities compared

01:18 Build your vendor shortlist

01:35 Evaluate alert correlation

01:53 Test incident automation and orchestration

02:09 Run a 30-day platform pilot

02:24 Choose the best IT orchestration platform