Operations | Monitoring | ITSM | DevOps | Cloud

AI Governance: Why Businesses Need Control Over AI Systems and Data

As artificial intelligence becomes embedded in everyday business operations, the conversation is shifting from adoption to control. Companies are no longer asking whether to use AI-they are asking how to use it safely. This is where ai governance becomes critical. Organizations looking to protect sensitive data and ensure responsible AI usage are turning to advanced ai security solutions like iDox.ai, which help monitor, manage, and secure how data interacts with AI systems.

The $600 billion wake-up call: New Splunk research reveals downtime is a systemic business crisis

600 billion annual impact: Aggregate downtime costs for the Global 2000 have soared 50% in two years. $15,000 per minute: The average cost of downtime for organisations, highlighting the immediate financial impact of service disruptions. 3.4% stock price drop: The average decline in shareholder value following a single downtime incident.

Enhanced Predictive AI suite, Google AI Studio integration, and more!

������ �������������� ������������ ���� ��������! We're a month into the year, and it’s already been an exciting start for ServiceDesk Plus. From expanding our AI provider integrations—which now include Google AI Studio alongside OpenAI, Azure OpenAI, and our own hosted LLM—to enhancing our Predictive AI suite, we’re excited to share some exciting updates to the cloud version of ServiceDesk Plus.

Claude Mythos: Sorting Fact from Fiction and What It Means for Cyber Defense in 2026

Claude Mythos may be wrapped in hype, but the core signal is real: AI is making vulnerability discovery much faster, which means defenders have less time than ever to patch and enforce secure configurations. The real risk isn’t just smarter models, it’s that security teams will face a flood of new findings while the window between disclosure and exploitation keeps shrinking.

AI Observability In 2026: What It Is, The Five Pillars, And Why Cost Is The One Everyone Skips

AI observability covers performance, quality, reliability, safety, and cost. Most tools handle the first four. Here's what each pillar means, which tools cover which, and why cost is the dimension enterprises keep missing.

Transform IT with Agentic AI: the Dawn of Accelerated, Autonomous Service

The IT service management (ITSM) industry stands at a real inflection point. For decades, service desks have operated on a fundamentally reactive model — employees face problems, submit tickets and wait for human analysts to diagnose, triage and resolve their issues. Automation improved throughput within that model, but it never challenged the model itself.

Agentic Pipelines now supports Claude Code

Last month, we introduced Agentic Pipelines, a new way to orchestrate AI agents to automatically, and routinely, handle the repetitive engineering chores so you can get back to solving the fun, cool problems. When we launched, Agentic Pipelines supported Atlassian’s developer AI agent, Rovo Dev. Today, we’re opening up Agentic Pipelines to even more teams: You can now run agentic steps in your pipeline with Claude as the provider.