Operations | Monitoring | ITSM | DevOps | Cloud

You finish the postmortem at 11pm, push it to the knowledge base, and the next morning it comes back flagged. Not for a factual error - the reviewer's note says it reads like AI. So now you're rewriting a document that was already correct. Most ops teams have hit some version of this. DevOps engineers, SREs, and IT ops managers draft runbooks, release notes, API documentation, and incident comms with Copilot, ChatGPT, or Gemini in the loop, because the alternative is writing them from scratch at 2am. The drafting problem is solved. The publishing problem isn't.

For most organizations, SaaS sprawl does not begin with a bad technology decision. It starts with a useful tool. Marketing needs a new analytics platform. Sales adopts prospecting software. HR adds an applicant tracking system. Engineering signs up for another monitoring service. Someone discovers an AI tool that saves several hours a week and puts it on a company card. Each purchase makes sense on its own.